Summary
Overview
Work History
Education
Skills
Timeline
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Altoria Hardy

Atlanta,GEORGIA

Summary

Dynamic professional with over 20 years of customer service experience, excelling at Comcast in managing high-stress situations and ensuring timely service delivery. Recognized for strong communication skills and attention to detail, consistently achieving a 95% customer satisfaction rate while fostering a collaborative team environment. Punctual and reliable, with a solution-oriented mindset.

Overview

15
15
years of professional experience

Work History

Laundry Technician

Splish Splash Laundromat
03.2019 - Current


  • Contributed to a positive work atmosphere by maintaining professional communication with colleagues and supervisors.
  • Maintained laundry equipment for optimal performance, resulting in reduced downtime and increased productivity.
  • Enhanced customer satisfaction by providing timely and efficient laundry services.
  • Exceeded cleanliness standards through diligent attention to detail when folding and packaging finished items.
  • Adapted quickly to changing priorities in order to meet deadlines during peak periods of business activity.
  • Managed inventory of cleaning supplies, ensuring adequate stock levels at all times.
  • Performed wash and fold services for customers, handling 10 to 15 orders daily
  • Assisted customers using self-service machines, providing guidance on operation and troubleshooting.
  • Answered phone calls and assisted customers with inquiries about orders and services

Caregiver

Partnership For Health Home Healthcare
02.2018 - 12.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Housekeeper / Groundskeeper

Intown Suites
07.2014 - 01.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Dispatcher

Comcast
03.2010 - 06.2014
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Managed scheduling and dispatching for a team of 30 technicians, ensuring 98% on-time service delivery.
  • Performed post-call follow-ups, maintaining a 95% customer satisfaction rate and resolving issues efficiently.
  • Conducted pre-calls to confirm appointments, reducing missed visits by 40%.


Education

High School Diploma -

Westlake High
2400 Union Rd.
06-1998

Skills

  • 20 years of customers customer service
  • Ability to diffuse escalated situations
  • Punctual and reliable
  • Strong communication skills
  • High efficient and detail oriented
  • solution oriented
  • team player with leadership potential

Timeline

Laundry Technician

Splish Splash Laundromat
03.2019 - Current

Caregiver

Partnership For Health Home Healthcare
02.2018 - 12.2022

Housekeeper / Groundskeeper

Intown Suites
07.2014 - 01.2018

Dispatcher

Comcast
03.2010 - 06.2014

High School Diploma -

Westlake High

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Altoria Hardy