Altrevia Jackson
Marks,MS
Summary
Proven track record with 9 years of experience in sales, technical support, and customer service. Adept workflow optimization, complex problem-solving, and maintaining a calm, professional demeanor under pressure. Skilled in sales collaboration, customer support, and troublshooting, including configuring routers and using content management systems. Seeking a role to leverage expertise in client relations, technical and digital record maintenance.
Overview
12
12
years of professional experience
Work History
Sales Agent
National General Insurance
Clarksdale, MS - Remote
03.2021 - 11.2024
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Met existing customers to review current services and expand sales opportunities.
- Assisted call-in customers with questions and orders.
- Negotiated prices, terms of sales and service agreements.
Customer Support Specialist
Amazon
Memphis, TN - Remote
08.2016 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Technical Support Representative
AT&T
Batesville, MS - Remote
06.2012 - 08.2016
- Provided comprehensive technical support, resolving a broad range of customer issues related to PC hardware and application software.
- Implemented and managed the Share Point content management system to enhance internal document sharing and collaboration.
- Maintained network infrastructure, including switches, hubs, routers, and ensured the integrity of internet connectivity.
- Enhanced team productivity by streamlining troubleshooting processes for common software issues.
Education
Bachelor Of Science - Business Administration And Management
Mississippi Valley State University
Itta Bena, MS05.2018
Skills
- Computer Tech
- Workflow Optimization
- Sales
- Technical Support
- CRM Software
- Troubleshooting
- Active Listening
- Critical Thinking
- Customer Service
- Product and Service Knowledge
- Problem-Solving Abilities
- Fast Typing Speed
- Detail Oriented
- Excel
- Word
- Communication Skills
- Sales Metrics
Timeline
Sales Agent
National General Insurance
03.2021 - 11.2024
Customer Support Specialist
Amazon
08.2016 - 11.2020
Technical Support Representative
AT&T
06.2012 - 08.2016
Bachelor Of Science - Business Administration And Management
Mississippi Valley State University