Altrishia Wilson
Mccomb,MS
Summary
Experienced candidate with a background in customer service roles. Possesses extensive knowledge of policies,
procedures, and regulations related to cash handling and customer relations. Committed to providing
outstanding customer service and maintaining an efficient and organized workplace. In addition, to being a
reliable student with knowledge of conflict resolution, customer communications, and order processing.
Aiming to leverage my abilities to successfully fill the vacancy on your team. I can be relied upon to help your
team achieve its goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
SUBWAY®Restaurants
McComb, MS
01.2025 - 08.2025
- Enhanced employee productivity and engagement through effective motivation techniques.
- Achieved objectives within set timeframes, demonstrating strong organizational skills.
- Ensured a professional, organized, and secure environment for all personnel.
- Resolved customer disputes swiftly, fostering open communication and quality service.
- Addressed staff conflicts by actively listening and mediating towards resolution.
- Monitored team activities and provided mentorship to maximize performance outcomes.
- Implemented cross-training initiatives to improve team versatility and efficiency.
- Managed budgets effectively to optimize costs while increasing profitability.
Shift Coordinator
Mcdonalds
McComb, MS
11.2023 - 01.2025
- Evaluated employee training needs based on performance gaps and coordinated necessary programs.
- Managed staff conflicts, enhancing morale and reducing workplace tension.
- Participated in hiring processes, conducting interviews, and assessing candidates for optimal staffing.
- Facilitated cross-departmental collaboration to ensure smooth operations during shifts.
- Fostered a team-oriented atmosphere, promoting collaboration and support among employees.
- Developed and implemented scheduling practices to improve shift efficiency.
- Monitored performance of teams and individuals, driving improvements in overall productivity.
- Reduced employee turnover through effective training, support, and open communication.
Team Leader
HHS
McComb, MS
09.2022 - 11.2023
- Enhanced team productivity by implementing efficient workflows and regularly reviewing performance metrics.
- Empowered team members through delegation of responsibilities aligned with their strengths.
- Maintained a positive work environment by effectively managing conflict resolution among team members.
- Fostered an inclusive culture that promoted respect and understanding within a diverse team.
- Conducted targeted coaching sessions to develop skills, leading to improved individual performance.
- Set clear performance expectations, monitoring progress towards goals and offering constructive feedback.
- Evaluated team member performance during regular reviews, praising achievements and identifying improvement areas.
- Provided timely support to direct reports to ensure focus on assigned tasks.
Customer Service Cashier
Zaxbys
McComb, MS
08.2021 - 09.2022
- Maintained clean, organized workspace to foster welcoming customer environment.
- Handled high-pressure situations with composure during busy periods and difficult interactions.
- Actively listened to customers, promptly addressing concerns and escalating major issues to supervisor.
- Processed customer orders and accurately managed payment transactions.
- Resolved customer complaints professionally, enhancing customer loyalty through empathetic service.
- Answered product-related questions, ensuring customers felt welcomed and valued.
- Developed strong relationships with customers to boost retention and loyalty.
- Enhanced overall satisfaction by efficiently managing transactions and addressing inquiries.
Education
Mccomb High School
McComb, MS05.2013
Skills
- Service excellence
- Team management
- Efficiency in time use
- Analytical decision-making
- Advanced problem-solving
- Training and mentoring staff
- Goal achievement strategies
- Building relationships
- Planning strategically
- Interdepartmental collaboration
References
Available Upon Request
Certification
Google Cloud Certified
Languages
English
Full Professional
Timeline
Manager
SUBWAY®Restaurants
01.2025 - 08.2025
Shift Coordinator
Mcdonalds
11.2023 - 01.2025
Team Leader
HHS
09.2022 - 11.2023
Customer Service Cashier
Zaxbys
08.2021 - 09.2022
Mccomb High School