Aludivina McWilliams
Sunset
Summary
Adept at fostering team collaboration and enhancing customer satisfaction, I significantly improved operational efficiency at Davis Hospital. My expertise in housekeeping and strong leadership skills led to a cleaner, more organized environment, directly contributing to repeat business opportunities. Skilled in bathroom cleaning and teamwork, I excel in fast-paced settings, ensuring high-quality standards are consistently met.
Overview
20
20
years of professional experience
Work History
Housekeeper
Ogden Regional Medical Center
01.1998 - 04.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Out and in Bound Call
Teleperformance
01.1995 - 04.2000
- Collaborated with other skilled laborers on complex tasks, resulting in efficient problem-solving and timely project progression.
- Increased productivity by effectively operating various power tools and heavy machinery for diverse tasks.
- Contributed to overall site cleanliness, maintaining an organized workspace that minimized hazards and facilitated efficient operations.
- Maintained accurate inventory records by conducting regular stock checks and reporting discrepancies to management for prompt resolution.
- Achieved customer satisfaction by consistently delivering high-quality workmanship in all assigned tasks.
- Maintained a safe work environment with consistent adherence to safety protocols and proper use of personal protective equipment.
Housekeeper Supervisor
Davis Hospital
01.2001 - 06.2008
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Contributed to revenue generation initiatives through upselling additional services as appropriate during guest interactions.
- Managed staff of Number housekeepers.
- Implemented safety protocols and trained staff on proper handling of chemicals to minimize accidents and injuries.
- Supported management in implementing strategic initiatives aimed at enhancing overall operational effectiveness within the department.
- Evaluated employee performance and developed improvement plans.
- Mentored new employees, providing comprehensive training on housekeeping procedures and policies.
- Ensured high-quality standards were met by regularly inspecting rooms and public spaces for cleanliness and orderliness.
- Coordinated household cleaning service operations and managed client relations.
- Evaluated employee performance, providing constructive feedback for continuous improvement in service delivery.
- Resolved guest concerns promptly and professionally, fostering positive relationships and repeat business opportunities.
- Improved team productivity with effective delegation and clear communication of expectations to staff members.
Education
High School Diploma -
Northridge High School
Layton, UT05.1995
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
Timeline
Housekeeper Supervisor
Davis Hospital
01.2001 - 06.2008
Housekeeper
Ogden Regional Medical Center
01.1998 - 04.2015
Out and in Bound Call
Teleperformance
01.1995 - 04.2000
High School Diploma -
Northridge High School
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