Alundria Fuller
Belle Glade ,FL
Summary
Proven Safety and Security Officer at Everglades Youth Conservation Camp, adept in hazard identification and fostering a culture of accountability, significantly reduced accident rates. Skilled in Microsoft Office and known for a friendly, positive attitude, I excel in roles requiring public safety and customer support. Achieved increased client retention through effective problem-solving and support process streamlining.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Safety and Security Officer
Everglades Youth Conservation Camp
08.2024 - 02.2025
- Communicated effectively with employees at all levels regarding safety expectations and performance standards, fostering a culture of accountability.
- Investigated incidents thoroughly, providing detailed reports and recommendations for corrective actions.
- Reduced accident rates through the implementation of comprehensive safety training programs for employees.
- Assisted in the development of contingency plans for potential natural disasters, ensuring that proper protocols were in place to minimize damage and protect employees.
Shift Leader
PDQ Restaurant
11.2023 - 07.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Internet Sales Specialist
Offlease Only
03.2023 - 09.2023
- Managed multiple online sales channels for optimal revenue generation and market reach.
- Assisted in developing promotional materials such as email campaigns, social media posts, and digital advertisements that drove higher sales volume.
- Organized webinars and virtual events showcasing new products or promotions, increasing brand awareness among target audiences.
- Conducted competitor analysis to identify opportunities for improvement and stay ahead of industry trends.
Rental Sales Agent
Sixth Rental Cars
01.2021 - 02.2023
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
Remote Online Support Specialist
ContinuumGlobal
08.2018 - 04.2020
- Maintained up-to-date documentation of all support interactions using CRM software platforms, allowing for quick reference during future engagements.
- Conducted root-cause analyses of recurring issues and devised effective strategies to prevent future occurrences, minimizing downtime for customers.
- Streamlined support processes for faster response times, resulting in increased client retention rates.
- Monitored customer feedback for continuous improvement opportunities and implemented necessary changes to enhance the user experience.
Education
Associate Of Arts And Sciences - Science Education
Valencia College
Orlando, FL08.2020
Skills
- Hazard identification
- Public safety
- Physical security
- Security protocols
- Call Center Operations
- Sales
- Friendly, positive attitude
- Schedule mastery
- Service desk expert
- Reliable and trustworthy
- Microsoft office
- Customer support needs
- Assessment Computer maintenance
- Inbound & Outbound Calling
Certification
Serve Safety
Cooking
I love to cook; it's my passion
Timeline
Safety and Security Officer
Everglades Youth Conservation Camp
08.2024 - 02.2025
Shift Leader
PDQ Restaurant
11.2023 - 07.2024
Internet Sales Specialist
Offlease Only
03.2023 - 09.2023
Rental Sales Agent
Sixth Rental Cars
01.2021 - 02.2023
Remote Online Support Specialist
ContinuumGlobal
08.2018 - 04.2020
Associate Of Arts And Sciences - Science Education
Valencia College
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