Alusine Jalloh
The Bronx,NY
Summary
Accomplished Security Officer and Technical Support specialist, adept in Python and delivering exceptional customer service, significantly improved client satisfaction by resolving technical issues swiftly. Expert in network configuration and emergency response, demonstrated at a previous employer, ensuring safety and reducing downtime. Skilled in both hard and soft skills, my focus is on impactful achievements.
Overview
5
5
years of professional experience
Work History
Security Officer
06.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Technica; Support
03.2019 - 11.2019
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.
Education
Bachelor of Science - Computer Engineerig Technology
New York City College of Technology of The City University of New York
Brooklyn, NY06.2024
Skills
- Python
- C
- Matlab
- Wiring schematics
- Circuit Design
- Circuit diagnostics
- Instrumentation and measurement
- Network configuration
- IP Addressing and Subnetting
Timeline
Security Officer
06.2022 - Current
Technica; Support
03.2019 - 11.2019
Bachelor of Science - Computer Engineerig Technology
New York City College of Technology of The City University of New York