Alva Birks
Georgetown,DE
Summary
Self-motivated, dedicated and systematic professional with a proven track record to perform effectively in an independent or team environment setting. Takes the initiative to address vital work tasks from inception, to follow-up, to completion. Provide exceptional administrative and clerical support to C-Level leadership team. Possess strong decision making skills to enable management of multiple, concurrent tasks.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Maryland Broadband Cooperative, Inc.
Salisbury, Maryland
11.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and letters using Micro-Soft Word
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Commercial Payroll Clerk
Express Employment Professionals
Salisbury, Maryland
03.2019 - 11.2020
- Maintained payroll information by calculating, collecting and entering data using SAP.
- Processed payroll invoices for commercial truck drivers for Perdue Transportation department
- Verified timekeeping records and handled any discrepancies.
- Calculated invoice rate changes according to designated guidelines, retroactive adjustments.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- *** Period from 05/2018 to 03/2019 - premature retirement; time of reflection; relocation from Georgia to Maryland. ***
Quality Assurance Analyst
Georgia Power Company
McDonough, GA
03.2007 - 04.2018
- Delivered world-class customer service by leveraging product and services while creating a welcoming and positive experience for the customer.
- New account set up; addressed billing concerns; assisted with prudent payment arrangements according to company guidelines
- Promoted superior experience while demonstrating empathy and resolving problems swiftly.
- Trained newly hired and established Customer Care Consultants helping them acquire knowledge of operations, policies and services
- Supported fast-paced goal driven call center work environment focused on quality, communication, collaboration, integration and teamwork.
- Achieved product quality objectives and met product specifications.
Education
Associate of Applied Science - Business Administration
Purdue University Global
West Lafayette, IN04.2021
Skills
- Demonstrated proficiency with MicroSoft Office Suite
- Exceptional Writing, Editing and Analytical skills
- Distribution Mail
- Electronic and Paper Records Management
- Administrative Support to C-Level management
- Answering Multi-Line Telephone System
Timeline
Administrative Assistant
Maryland Broadband Cooperative, Inc.
11.2020 - Current
Commercial Payroll Clerk
Express Employment Professionals
03.2019 - 11.2020
Quality Assurance Analyst
Georgia Power Company
03.2007 - 04.2018
Associate of Applied Science - Business Administration
Purdue University Global
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