Summary
Overview
Work History
Education
Skills
Tools Platforms
Strengths Transferable Experience
Timeline
Generic

ALVA IVES

Honolulu,HI

Summary

Process-focused systems analyst with 4+ years of experience in internal application coordination, low-code automation, and cross-functional workflow design. Skilled in translating user needs into scalable solutions, designing platform logic, and supporting technical rollouts. Proven success in enterprise tool integration, stakeholder training, and system improvement initiatives.

Overview

7
7
years of professional experience

Work History

Systems Coordinator / Automation Developer

Kapili Solar Roofing & Painting
Honolulu, HI
04.2021 - 06.2025
  • Redesigned and rolled out digital scheduling workflows, improving on-time project starts by over 30% using forecasting models based on man-hour burn rates and weather data.
  • Digitized job lifecycle tracking with Monday.com, Hubspot, and Procore; supported 40+ projects/month from estimation through QA and scheduling.
  • Served as on-site IT support for 30+ workstations, including printer setup, TV displays, office networking, and Wi-Fi troubleshooting.
  • Co-architected company data lakehouse and platform structure; documented architecture and logic models for long-term maintainability.
  • Integrated GPS tracking (Fleet Complete) into scheduling dashboards for 20+ field crews and 30+ fleet vehicles.
  • Created technical documentation and onboarding materials; trained 10+ cross-functional hires.
  • Coordinated handoffs between Sales, Operations, and Accounting into Sage/Lockstep to ensure accurate billing and reporting.
  • Helped scale project volume by 40% via improved workflow accuracy and automation.
  • Tagged all devices with QR codes for IT asset tracking; reduced downtime and streamlined technical support.

Operations Assistant & Tech Support

Honolulu Coffee
Honolulu, HI
01.2018 - 04.2021
  • Installed and configured PoE-based security camera systems across café locations.
  • Diagnosed and resolved network issues to maintain operational continuity.
  • Managed deliveries and inventory documentation to improve supply forecasting.
  • Assisted with café equipment repairs, software updates, and inventory reconciliation.
  • Handled customer concerns via email and phone with professionalism.
  • Completed OSHA 10-Hour Safety Training.

Education

High School -

Zama American High School
Camp Zama, Japan
01.2015

Skills

  • Application Workflow Design & Automation
  • Systems Analysis & Requirements Gathering
  • Cross-Departmental Process Mapping
  • Microsoft Power Platform (Power Automate, Power Apps)
  • CRM & SaaS Integration (Hubspot, Procore, Mondaycom)
  • Agile-Inspired Iteration & Feedback Loops
  • Scripting & Automation (Python, API logic, Excel macros)
  • IT Hardware/Software Troubleshooting & Support
  • End-User Training & Documentation

Tools Platforms

Microsoft Office Suite, Google Apps (Drive, Sheets, Forms), Slack, Microsoft Teams, Adobe Suite, CompanyCam, Knowify, Podio, Figma, Lucidchart, Dropbox, Microsoft Power Apps, Power Automate, Zapier, VSCode, Postman, GitHub, Hubspot, Procore, Monday.com, Sage, Lockstep, Asset Panda, Fleet Complete, AWS EC2, Remote Desktop, Duo, JAMF, Ubiquiti UniFi, Command Line (Linux, macOS, Windows)

Strengths Transferable Experience

  • Strong interpersonal and cross-functional communication skills; able to collaborate effectively with technical teams, end-users, and stakeholders.
  • Skilled in creating clear, user-friendly technical documentation that enhances adoption and reduces training time.
  • Broad technical knowledge across IT systems, software platforms, and networking, with hands-on problem-solving experience.
  • Analytical and solutions-oriented thinker with a proven ability to troubleshoot complex issues, identify process inefficiencies, and design effective system improvements.

Timeline

Systems Coordinator / Automation Developer

Kapili Solar Roofing & Painting
04.2021 - 06.2025

Operations Assistant & Tech Support

Honolulu Coffee
01.2018 - 04.2021

High School -

Zama American High School

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