Alva Kelly
Charlotte,North Carolina
Summary
Transportation Operation and Management with 27 years of experience overseeing teams of drivers to meet efficiency and performance targets. Strong understanding of effective routing and transportation cost-saving measures. Deep knowledge of Transportation and DOT compliance requirements. Highly organized with strong attention to detail and accuracy with commitment to customer service and meeting deadlines. Driven leader to motivate and develop employees.
Overview
27
27
years of professional experience
Work History
Operations Manager
Washington Metropolitan Area Transit Authority, Metro
03.2017 - 01.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Investigate, interview and document employees/passenger statements after all accident or incidents to ensure that any violation weren't at fault of the employee and that all service standard were in DOT, FTA compliance.
- Provide critical thinking and quick problem solving solution for unscheduled changes, accidents, emergencies, vehicles breakdown, re-routing of bus runs and emergency transportation aiding to accommodate employee and passengers.
Street Supervisor
Washington Metropolitan Area Transit Authority, Metro
04.2010 - 01.2020
- Provided feedback to workers on job performance and safety procedures.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Established and enforced safety regulations, procedures and standards road performance by the Operator.
- Supervisor all phases of daily operations to the bus fleet maintenance schedules, reporting hazardous conditions warranty and accident prone vehicle repairs.
- Prepare documents and schedule test audits of runs in efforts to ensure that bus arrived at schedule time, seatbelts are worn, accommodating all passengers at each bus stop.
Transportation Manager
UNC Charlotte, Transportation Department
01.2023 - Current
- Direct day- to- day management and supervision of all transportation area of the department: Campus Transit, Campus Para-Transit, Bike-Sharing Programs, Bike Locker, Department Fleet Management. Assumes the duties of the Assistant Director.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Oversee team of drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Coordination with the Office of Disability Service for the operating of the campus paratransit service.
- Manage interior bus advertising program, schedule ads and coordination the timely install and removal of ads with third-party transit provider.
Transportation Supervisor
UNC Charlotte, Transportation Department
02.2022 - 01.2023
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Verified that drivers completed required safety training and attended quarterly driver safety meetings.
- Planned and established transportation routes, work schedules and operator assignments.
- Scheduled repair and preventive maintenance of vehicles and other equipment.
- Supervise and lead staff on my shift to help ensure University and departmental standards and expectations are met.
- Create performance plans that enforce University and departmental goals and review each employees' performance plan with them at the end of the cycle.
- Manage employees' work time and time off requests in time-keeping programs; KRONOS, Web Time Entry, Humanity.
- Conduct disciplinary action for employee performance issues in accordance with policies and procedures
Rail Operation Supervisor Training
City Of Charlotte Transit System
09.2020 - 04.2021
- In house class room and on the job training to operate lightrail train system; Learning the signals and switches, and track operation, of the lightrail, the operation of the train and all its components. The rail stations and railroad crossing.
- In house class room and on the job training for rail supervisor; Learn to monitor the train operators ontime performance, overall job performance.
- In training to Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Respond to accidents and occurrence on the alignment, take report as needed.
Road Supervisor
CATS Special Transportation Services
02.2010 - 04.2017
- Motivated workers to exceptional performance through implementation of new strategies.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Monitor driver schedules, and road performance.
- Responds to accident and occurrences in a timely manner. investigate and collaborate with city departments, such as MPD, CFD, for reportings.
- Monitor daily pick-up service at Lion Services.
Bus Operator
Washington Metropolitan Area Transit Authority, Metro
04.1996 - 01.2010
- Maintained full understanding of local roads and traffic patterns.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Conducted pre-trip inspections of bus for safe operation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Worked different route every day based on changing passenger locations and destinations.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Transported customers to and from [Location].
- Complies with State driving regulations, to include all of Metro's safety rules, policies and procedures.
Education
Business - Business
Smith Business School
Washington, DC09.1984
High School Diploma -
Eastern High School
Washington, DC06.1979
Skills
- Daily Operations Management
- Accident Investigation, Fact Finding and rating
- Safety Awareness Training
- Record Management
- KRONOS System
- Coordinate Transportation
- Billing Systems
- Route Planning
Timeline
Transportation Manager
UNC Charlotte, Transportation Department
01.2023 - Current
Transportation Supervisor
UNC Charlotte, Transportation Department
02.2022 - 01.2023
Rail Operation Supervisor Training
City Of Charlotte Transit System
09.2020 - 04.2021
Operations Manager
Washington Metropolitan Area Transit Authority, Metro
03.2017 - 01.2020
Street Supervisor
Washington Metropolitan Area Transit Authority, Metro
04.2010 - 01.2020
Road Supervisor
CATS Special Transportation Services
02.2010 - 04.2017
Bus Operator
Washington Metropolitan Area Transit Authority, Metro
04.1996 - 01.2010
Business - Business
Smith Business School
High School Diploma -
Eastern High School
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