Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alva Zuniga

San Antonio

Summary

Experienced in customer service through multiple job experiences, as well as in early childhood education through a university. Excel in collaboration, communication, leadership, and goal-setting and achievement. Headed toward a path to fulfill passions for education and teaching.

Overview

5
5
years of professional experience

Work History

Assistant Store Lead

Black Rock Coffee Bar
San Antonio
10.2024 - Current
  • Promoted from barista.
  • Collaborated with the Store Lead to foster a successful team and maintain thriving experiences for our guests.
  • Ordered and managed products flowing in and out of our store.
  • Set goals and expectations for our team members and ourselves to achieve, and communicate thoroughly among each other.
  • Resolved customer complaints promptly and professionally.
  • Partnered with the Area Manager and Multi-Store Leads to track and leverage sales performance.

Barista

Black Rock Coffee Bar
San Antonio
03.2023 - 10.2024
  • Prepared a wide variety of coffee and other drink or food selections for guests according to recipes and customer preferences.
  • Provided an efficient, yet welcoming and engaging experience to guests through the drive-through and lobby.
  • Maintained a clean, organized, and well-stocked environment throughout the entire store.
  • Assisted with opening and closing procedures.

Sales Associate

World Market
San Antonio
09.2022 - 09.2023
  • Greeted customers walking in store and assisted with any of their needs such as finding items, providing recommendations, and answering questions.
  • Stocked the sales floor, and maintained a clean and organized environment.
  • Processed in-store and curbside pickup customers and transactions.

Restaurant Hostess

Pappadeaux's Seafood Kitchen
San Antonio
02.2020 - 06.2022
  • Greeted guests entering the restaurant.
  • Managed seating charts and reservations.
  • Communicated with guests and other staff about wait times and seating arrangements.
  • Maintained a clean and organized entrance environment.

Education

Bachelor of Arts - Equity And Education

The University of Texas At San Antonio
San Antonio, TX
05-2025

Skills

  • Team collaboration
  • Effective communication
  • Goal setting and achievement
  • Customer service
  • Conflict resolution
  • Leadership skills

Languages

Spanish
Professional

Timeline

Assistant Store Lead

Black Rock Coffee Bar
10.2024 - Current

Barista

Black Rock Coffee Bar
03.2023 - 10.2024

Sales Associate

World Market
09.2022 - 09.2023

Restaurant Hostess

Pappadeaux's Seafood Kitchen
02.2020 - 06.2022

Bachelor of Arts - Equity And Education

The University of Texas At San Antonio

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