ALVARADO ZAMOR
Hollis,NY
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Focused law enforcement professional offering a proven history in fostering public safety and awareness through consistent patrol efforts and security details for community events. Seeking a role in which integrity and commitment to safety will provide community enrichment and continuous public safety.
Overview
9
9
years of professional experience
Work History
Auxiliary Police Officer
19TH PRECINCT
Manhattan, NY
03.2024 - Current
- Enforced laws and regulations while patrolling assigned areas.
- Assisted local police in emergency response situations.
- Provided crowd control at public events.
- Conducted traffic stops when necessary.
- Assisted in investigations as needed.
- Interacted with the community to build relationships and trust.
- Protected government buildings, monuments, and other properties.
- Assisted with searches for missing persons or suspects.
- Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
Customer Service Representative
Hallmark Aviation Services For Singapore Airline
New York, NY
06.2023 - Current
- help passengers with self-serve or assisted check-in procedures
- Made outbound calls to obtain account information.
- deal with passenger flight queries
- verify travel documents and provide boarding passes
- tell passengers about luggage restrictions
- weigh baggage and collect any excess weight charges
- take care of children traveling alone, VIPs, and people who need special assistance
- follow strict safety and security measures
- update computerized records and use equipment like scanners
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Office Agent
korean cargo JFk Airport
New York, Queens
09.2022 - 04.2023
- Delivered products to customer locations on time.
- Assisted with customer requests and answered questions to improve satisfaction.
- Checked physical shipments against computer database and physical documentation.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Entered customer information into POS system and promoted accuracy by repeating information obtained to customer.
Customer Experience Specialist
AGI Alliance Ground international Building
New York, NY
10.2021 - 08.2022
- Assist passengers with a smile and friendly face through arrival and check-in processes, including support for passengers with special needs such as unaccompanied minors, VIP passengers, and passengers needing wheelchair assistance
- Maintain positive customer relations at all times by using good judgment and the ability to multitask;
- Excellent time management skills, Prepare import, export cargo, and customs documentation; ensure paperwork and computer data entry is prepared timely and accurately
- Answer email phone calls and inquiries promptly
- Work with manager and supervisor to ensure customer satisfaction
- Data entry, breakdown of documentation
- Manifest flight’s recaps and flight folder, and record all goods shipped and received.
ERMC Aviation Service/Aces Program
JFK Airport
New York, NY
09.2020 - 11.2021
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed gate, ramp and cabin services for each flight.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
Security Guard
SERA SECURITY HOLIDAY INN
Maspeth, NY
11.2017 - 07.2019
- Monitor surveillance cameras and check doors, alarms
- Make daily reports and hourly safety rounds across the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Investigated reported incidents to protect company assets.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Conducted daily security patrols of assigned areas.
Security Guard
JFK TERMINAL 2 AIR SERV SECURITY
Queens, NY
05.2017 - 09.2017
- Directed car traffic and patrolled the property grounds
- Checked incoming gates to people who go out.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
- Guarded restricted areas to prevent unauthorized entry.
Cook
JFK Airport Bobby Van’s Grille
Queens, NY
01.2016 - 03.2017
- Prepped elements for menu items and assisted in the food stock list and quality control
- Cleaned and Sanitized dishes as needed
SPECIALTY
Fairway Market
Douglaston, NY
03.2015 - 01.2016
- Assisted customers with finding products throughout the store
- Upheld workplace standards of food safety procedures
- Worked as part of a team to promptly carry out tasks.
Education
Bachelor of Arts - Criminal Justice, Forensic Psychology
John Jay College of Criminal Justice, (CUNY
New York, NY, Manhattan07-2024
AUXILIARY POLICE OFFICER
POLICE ACADEMY
Queens, NY01-2024
Associate of Science - Applied Science
Borough Manhattan Community College (CUNY)
Manhattan, NY06.2022
Diploma -
The National Society, Borough of Manhattan Community College
12.2020
list six courses, Correction 302, Police officer course 240, Philosophy 320, Political 209 - Criminal Justice, Minor Cybersecurity, Minor Psych
John Jay College of Criminal Justice of The City University of New York
New York, NYSkills
- SKILLS & LANGUAGES
- Microsoft Office applications, Virtual meeting platforms, G-suite, Internet Research
- Social Media Networking platforms Trained in the CUNYfirst Database, Blackboard, Adobe Acrobat, and PC
- MacOS Operating Systems
- Microsoft Office
- Customer Service
- People Skills
- Computer Skills
- Friendly, Positive Attitude
Languages
Languages
Haitian creole
Native/ Bilingual
French
Professional
Accomplishments
- Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
- Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Timeline
Auxiliary Police Officer
19TH PRECINCT
03.2024 - Current
Customer Service Representative
Hallmark Aviation Services For Singapore Airline
06.2023 - Current
Office Agent
korean cargo JFk Airport
09.2022 - 04.2023
Customer Experience Specialist
AGI Alliance Ground international Building
10.2021 - 08.2022
ERMC Aviation Service/Aces Program
JFK Airport
09.2020 - 11.2021
Security Guard
SERA SECURITY HOLIDAY INN
11.2017 - 07.2019
Security Guard
JFK TERMINAL 2 AIR SERV SECURITY
05.2017 - 09.2017
Cook
JFK Airport Bobby Van’s Grille
01.2016 - 03.2017
SPECIALTY
Fairway Market
03.2015 - 01.2016
Bachelor of Arts - Criminal Justice, Forensic Psychology
John Jay College of Criminal Justice, (CUNY
AUXILIARY POLICE OFFICER
POLICE ACADEMY
Associate of Science - Applied Science
Borough Manhattan Community College (CUNY)
Diploma -
The National Society, Borough of Manhattan Community College
list six courses, Correction 302, Police officer course 240, Philosophy 320, Political 209 - Criminal Justice, Minor Cybersecurity, Minor Psych
John Jay College of Criminal Justice of The City University of New York