HEAVEN COOPER
White Hall,Arkansas
Summary
Compassionate and detail-oriented CNA and phlebotomy professional skilled in patient care, vital signs, ADL assistance, venipuncture, specimen collection, and infection control. Dedicated to providing safe, high-quality care while maintaining patient comfort, dignity, confidentiality, and accurate documentation. Strong communication skills with the ability to work effectively in fast-paced healthcare environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Phlebotomy Technician
Doctor Reese
White Hall, AR
01.2026 - Current
- Collected blood specimens using various venipuncture techniques, ensuring patient comfort and safety.
- Processed and labeled samples accurately for laboratory analysis, maintaining high standards of quality control.
- Educated patients on blood draw procedures, alleviating anxiety and promoting understanding of the process.
- Implemented best practices for infection control, enhancing workplace safety and compliance with health regulations.
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
Sales Associate
Sky Systemz
Lexington, Kentucky
01.2024 - 10.2025
- Assisted customers in product selection, providing personalized recommendations to enhance their shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and timely service.
- Collaborated with team members to achieve monthly sales targets, contributing to a 15% increase in overall sales.
- Conducted regular inventory checks to ensure stock levels met customer demand and minimized out-of-stock situations.
- Developed strong relationships with customers, leading to repeat business and customer loyalty.
- Utilized sales data to identify trends and adapt strategies to meet changing customer preferences.
- Participated in team meetings to discuss sales strategies and share insights on improving store performance.
Homeless Advocate
CASA Women’s Shelter
Pine Bluff, Arkansas
05.2021 - 09.2023
- Assisted clients in their everyday needs and personal concerns.
- Managed multiple aspects of the front office, including handling phone calls and filing paperwork.
- Maintained appointments between clients and various people.
- Planned and coordinated various meetings and offsite events.
- Proofread, edited, and finalized incoming and outgoing documents and reports.
- Provided administrative support and helped to organize food distribution and fundraisers.
Assistant Store Manager/Store Manager
The Purple Purse
Pine Bluff, Arkansas
08.2017 - 05.2021
- Pitched, developed, and produced short videos across social media.
- Posted on social media while ensuring cohesive brand identity.
- Collaborated with marketing teams to design organic and paid media campaigns.
- Swiftly resolved conflicts to ensure maximum customer satisfaction.
- Oversaw activities of all workers and volunteers and monitored cash flow.
Education
Associate of Science -
South East Arkansas College
Pine Bluff, ARMedical Assistant -
UAM
Monticello, AR01.2026
Phlebotomy -
UAM
Monticello, AR01.2026
GED -
UAM Adult Education
Pine Bluff, Arkansas01.2024
Certified Nursing Assistant
PAL CNA
Little Rock, AR08.2026
Skills
Professionalism and Confidentiality
Team Collaboration
Time Management and Attention to Detail
Excellent Patient Care and Communication
Specimen Integrity and Quality Assurance
HIPAA Compliance
Infection Control and OSHA Compliance
Medical Terminology
Patient Identification and Education
Specimen Collection, Processing, and Labeling
- Patient Care
- Vital Signs
- ADL Assistance
- Venipuncture
- Capillary Blood Collection
- Specimen Handling
- Infection Control
- Patient Safety
- EHR Documentation
- HIPAA Compliance
- Medical Terminology
- Team Collaboration
- Communication
- Attention to Detail
- Time Management
Certification
- Certified Nursing Assistant (CNA)
- Certified Medical assistant
- Certified Phlebotomy Technician
- BLS Certificate
- CPR Certificate
- PBT (ASCP)
Timeline
Phlebotomy Technician
Doctor Reese
01.2026 - Current
Sales Associate
Sky Systemz
01.2024 - 10.2025
Homeless Advocate
CASA Women’s Shelter
05.2021 - 09.2023
Assistant Store Manager/Store Manager
The Purple Purse
08.2017 - 05.2021
Associate of Science -
South East Arkansas College
Medical Assistant -
UAM
Phlebotomy -
UAM
GED -
UAM Adult Education
Certified Nursing Assistant
PAL CNA