Alvaro Caldera

• Manage the procurement of raw materials to ensure timely availability for production.
• Coordinate material logistics to optimize supply chain efficiency.
• Maintained and optimized inventory levels, preventing excess stock in the warehouse through regular monitoring and demand planning.
• Collaborate closely with the Quality Department to verify that all materials meet SPEC requirements.
• Oversee the distribution of materials to the TJ and ROS manufacturing plants.
• Maintain communication and strong relationships with over ten vendors to secure competitive pricing and reliable delivery.
• Handle vendor invoicing processes to ensure accurate and timely payment.
• Took responsibility for maintaining compliance with ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Occupational Health and Safety) standards.

Customer Service Representative – Nintendo (Telephone Support)

• Provided high-quality telephone support to customers, assisting with product inquiries, troubleshooting, and service-related concerns.

Customer Service Representative – Call the Car (Telephone Support)

• Handled inbound calls related to non-emergency medical transportation services.
• Assisted customers with booking, scheduling, and resolving service issues with empathy and accuracy.

Trainer / Team Lead.

• Led a four-week training program for new hires, including both classroom instruction and nesting (live call support under supervision).
• Conducted both daytime and nighttime training sessions to accommodate operational needs.
• Managed pre-selection and onboarding of new team members, contributing to recruitment decisions.
• Provided one-on-one coaching and ongoing support to agents, improving performance and confidence.
• Acted as a point of contact for escalations and team inquiries, fostering a collaborative team environment.

Customer Service Representative – Metro PCS (Telephone Support)

• Delivered exceptional customer service via phone, assisting with account inquiries, billing issues, and technical support.
• Handled high call volumes while maintaining professionalism and resolving issues efficiently.
• Educated customers on service plans, device features, and promotional offers to drive customer satisfaction and retention.

Customer Service Representative