Alvaro Camino
SDignal Hill,CA
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
15
15
years of professional experience
Work History
Office Manager
Jerry's Handyman Services
02.2022 - 09.2024
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Assistant to the CEO
FOX Realty
01.2022 - 08.2022
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Exceeded expectations in meeting cleanliness standards during inspections and audits conducted by property management or external parties.
- Streamlined communication between tenants and property management, fostering a positive community environment.
- Mastered various property management systems to efficiently handle reservations, record keeping, billing processes, and inventory tracking.
- Facilitated effective decision-making with timely research and preparation of briefing materials for the CEO''s review.
- Contributed to company growth by participating in strategy sessions and offering insights based on industry research and analysis.
- Played a key role in resolving conflicts and addressing employee concerns with tact, professionalism, and empathy under the guidance of the CEO.
Store Manager of Operations
Now and Again, Inc.
11.2011 - 12.2021
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
Credit Managert
Key Electric, Inc
04.1994 - 09.2011
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Collaborated with cross-functional teams to develop customized payment solutions that met business needs while minimizing risk exposure.
- Ensured timely resolution of disputed accounts, working closely with internal and external stakeholders to maintain positive customer relationships.
- Reviewed completed work orders and collaborated closely with 42 electricians to facilitate billing accuracy.
- Prepared comprehensive reports for management, highlighting trends in receivables performance and identifying areas for improvement.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Researched billing errors and discrepancies to initiate corrective action.
Education
Bachelor of Science - Business Administration
California State University, Fullerton
Fullerton, CA06-1994
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
Languages
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Word, Excel, Outlook
Quickbooks, Yardi, Appfolio
Timeline
Office Manager
Jerry's Handyman Services
02.2022 - 09.2024
Assistant to the CEO
FOX Realty
01.2022 - 08.2022
Store Manager of Operations
Now and Again, Inc.
11.2011 - 12.2021
Credit Managert
Key Electric, Inc
04.1994 - 09.2011
Bachelor of Science - Business Administration
California State University, Fullerton