Alvaro Castillo
Doral,Florida
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
PB3 SMOKESHOP & MARKET
06.2023 - Current
- Built relationships with customers to encourage repeat business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged with customers to build rapport and loyalty.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked flexible hours across night, weekend, and holiday shifts.
Bakery Worker
Great American Cookies
12.2022 - 03.2023
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Measured and mixed ingredients accurately to assist in baking process.
Volunteer
Rotary Club Of Doral
12.2020 - 05.2022
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Volunteer
RRDSH Interact Club
12.2020 - 05.2022
- Assisted with special events and programs.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Sales Associate
American Eagle Outfitters, Inc
06.2020 - 08.2021
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Achieved or exceeded company-defined sales quotas.
- Helped customers locate products and checked store system for merchandise at other sites.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Volunteer Manager
VR IMMIGRATION
07.2018 - 08.2020
- Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance.
- Tracked volunteer applications and conducted background checks to facilitate participation in volunteering programs.
- Supervised and promoted volunteers into permanent roles based on staff feedback.
- Met with staff and department managers to maintain currency on volunteer opportunities within each department.
Education
Associate of Arts - Computer Science
Miami Dade College
Doral, FL06.2025
High School Diploma -
Ronald W. Reagan Doral/Senior High School
Doral, Fl06.2022
Skills
- Checking Inventories
- Hospitality and Accommodation
- Financial Records Analysis
- Sales and Marketing
- Fraud Detection
- Stocking and Replenishing
- Sales Expertise
- Customer Service
- Cash Handling Accuracy
- Returns and Refunds
- Merchandise Display
- Time Management
Certification
- College Credit Certificate
Business Specialist - General Bussines
- College Credit Certificate
Business Industry Operations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Associate
PB3 SMOKESHOP & MARKET
06.2023 - Current
Bakery Worker
Great American Cookies
12.2022 - 03.2023
Volunteer
Rotary Club Of Doral
12.2020 - 05.2022
Volunteer
RRDSH Interact Club
12.2020 - 05.2022
Sales Associate
American Eagle Outfitters, Inc
06.2020 - 08.2021
Volunteer Manager
VR IMMIGRATION
07.2018 - 08.2020
Associate of Arts - Computer Science
Miami Dade College
High School Diploma -
Ronald W. Reagan Doral/Senior High School