Alvaro Flores
Stamford,CT
Summary
Professional Managerial Candidate with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Press Burger
04.2023 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced employee turnover by 80 % In a span of almost 1 year ,By fostering a positive work environment and offering competitive compensation packages.
General Manager
Wildacre Rotisserie
06.2022 - 04.2023
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Facility Manager
Control Contamination Services
06.2022 - 01.2023
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Supervised staff of 4 in day-to-day activities.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Conducted 9 inspections of facility grounds, external structure, systems, and equipment.
Catering Manager
FLIK Hospitality
03.2022 - 06.2022
- Handled catering scheduling, ordered food and planned events.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Worked with chefs to plan menus according to client needs and budgets.
- Handled payment collection and payroll of 19 employees
Supervisor
Gregorys Coffee
02.2022 - 04.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
General Manager
Winfield Street Coffee
02.2020 - 01.2022
- Rotated merchandise and displays to feature new products and promotions.
- Increased sales by 10k "Post Covid-19 Re Opening by establishing goals, overseeing performance and mentoring staff.
- Coached Team Members in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Approved regular payroll submissions for employees.
Assistant Manager
Starbucks Corp
06.2014 - 02.2020
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Managed morning rush of over 150 customers hourly with efficient, levelheaded customer service.
- Maintained high standards of customer service during high-volume, fast- paced operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Supervisor
Donut Delight Inc.
01.2011 - 02.2019
- Completed store opening and closing procedures,including setting up registers and checking products.
- Built loyal clientele through friendly interactions and consistent appreciation
- Operated drive-through window and sales register quickly and efficiently
Restaurant General Manager
Garden Catering
05.2016 - 05.2018
- Implement airfield safety procedures to ensure safe operating environment for personnel and food operation
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in acceptable manner.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
High School Diploma -
Stamford High School
Stamford, CT06.2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Time management
- Effective leader
- Efficient multi-tasker
- Training and coaching
- Staff management
- Training and development
- P&L management
- Customer retention
Certification
- ServSafe
References
- Available Upon Request
Timeline
General Manager
Press Burger
04.2023 - Current
General Manager
Wildacre Rotisserie
06.2022 - 04.2023
Facility Manager
Control Contamination Services
06.2022 - 01.2023
Catering Manager
FLIK Hospitality
03.2022 - 06.2022
Supervisor
Gregorys Coffee
02.2022 - 04.2022
General Manager
Winfield Street Coffee
02.2020 - 01.2022
Restaurant General Manager
Garden Catering
05.2016 - 05.2018
Assistant Manager
Starbucks Corp
06.2014 - 02.2020
Supervisor
Donut Delight Inc.
01.2011 - 02.2019
High School Diploma -
Stamford High School
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