Alvaro Fuerte Sanchez
The Bronx,NY
Summary
Operations-focused head manager with over 6 years of experience in team leadership, customer service, and daily business operations. Proven ability to manage schedules, performance, and workflows in fast-paced environments, while delivering consistent, high-quality client experiences. Highly organized, detail-oriented, and with strong communication skills, adaptable to office, retail, and corporate settings.
Overview
5
5
years of professional experience
Work History
Head Manager
SnipesUSA
BRONX, New York
03.2024 - Current
- Managed daily business operations, including staff scheduling, workflow coordination, and service standards in a high-volume environment.
- Supervised and coached team members through regular one-on-one meetings and performance evaluations to support growth and accountability.
- Monitored operational performance and identified process improvements to increase efficiency and customer satisfaction.
- Acted as the primary point of contact for escalated customer or employee concerns, resolving issues professionally and efficiently.
- Maintained compliance with company policies, procedures, and operational guidelines.
- Coordinated inventory, receiving, and stockroom activities to ensure accuracy, organization, and loss prevention.
Assistant Manager
Jimmy Jazz/SnipesUsa
The Bronx, NY
04.2021 - 03.2024
- Supported overall operations by assisting with scheduling, training, and performance oversight for team members.
- Delivered admirative and operational support to ensure a smooth daily workflow.
- Trained new employees on procedures, service standards, and operational expectations.
- Assisted in maintaining accuracy to meet business objectives and service benchmarks.
Education
High School Diploma -
International Community High School
Bronx, NY06.2018
Skills
- Office and Operations Management
- Scheduling and Workforce Supervision
- Performance coaching and Reviews
- Customer and Client Relations
- Inventory and Asset Oversight
- Time management
- Proficient in Excel
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Head Manager
SnipesUSA
03.2024 - Current
Assistant Manager
Jimmy Jazz/SnipesUsa
04.2021 - 03.2024
High School Diploma -
International Community High School