Alvaro Garcia
Sunland Park,NM
Summary
Results-driven Store Manager with a proven track record in enhancing customer relations and driving sales performance. Recognized for effective communication and strong problem-solving skills.
Overview
25
25
years of professional experience
Work History
Store Manager
Lube Xpress
02.2025 - Current
- Managed daily operations and ensured adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Oversaw inventory management, ensuring optimal stock levels and timely replenishment.
- Implemented promotional strategies to enhance sales performance and customer engagement.
- Conducted regular staff performance evaluations to identify training needs and improve team efficiency.
- Developed schedules to optimize workforce productivity while maintaining operational standards.
- Analyzed sales data to inform strategic decisions for inventory turnover and product placement.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Parts Manager
Orielly Auto Parts
03.2019 - 11.2019
- Coordinated with suppliers to streamline parts ordering and delivery processes.
- Trained team members on product knowledge and effective customer service techniques.
- Assisted customers in identifying suitable auto parts based on vehicle specifications and needs.
- Resolved customer inquiries and complaints promptly, improving service quality and retention rates.
Commercial Sales Manager
Advanced Auto Parts
02.2018 - 10.2019
- Developed and executed strategic sales plans to enhance market penetration.
- Identified customer needs and tailored solutions to drive revenue growth.
- Analyzed sales data to forecast trends and inform decision-making processes.
- Trained and mentored junior sales staff to improve team performance and efficiency.
- Increased company profit [Number]% through upselling packages to corporate groups.
- Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
- Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
Commercial Manager
AutoZone
02.2001 - 09.2007
- Analyzed sales data to identify trends, informing inventory management decisions and promotional strategies.
- Negotiated contracts with suppliers, ensuring favorable terms and cost reductions while maintaining quality standards.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
Education
Automotive Technician Associates Degreee - Automotive Tech
Western Technical College
El Paso03-2008
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store opening and closing
- Friendly and positive
- POS systems
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Lube Xpress
02.2025 - Current
Parts Manager
Orielly Auto Parts
03.2019 - 11.2019
Commercial Sales Manager
Advanced Auto Parts
02.2018 - 10.2019
Commercial Manager
AutoZone
02.2001 - 09.2007
Automotive Technician Associates Degreee - Automotive Tech
Western Technical College