Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ALVARO HERNANDEZ

El Paso

Summary

Sales professional prepared for responsibilities of leading inbound sales teams. Brings valuable experience in optimizing sales operations and boosting team morale. Known for collaborative approach and achieving consistent results, adapting swiftly to changing scenarios. Possesses strong leadership and strategic planning skills, combined with results-oriented mindset.

Overview

9
9
years of professional experience

Work History

Inbound Sales Supervisor

Spectrum
10.2022 - Current
  • Delivered high level performance by providing efficient and knowledgeable coaching to representatives in a fast-paced inbound sales environment.
  • Conducted regular performance evaluations for team members, offering constructive feedback and actionable development plans for improvement.
  • Streamlined the sales process with thorough analysis of customer needs.
  • Collaborated with peers to create impactful material and develop representative skills.
  • Enhanced employee productivity by conducting regular training sessions on product knowledge, communication skills, and closing techniques.

Inbound Sales Representative

Charter Spectrum
10.2021 - 10.2022
  • Gradually increased personal sales over 5 months by being coachable and implemented feedback
  • Led the current team the last few months in performance
  • Gained the knowledge of how KPI's are measured to be effective and help drive my performance
  • Identified and maximized sales opportunities, and increased customer retention rates
  • Assisted my leader using personal skills to help develop new and current agents through proper policies and procedures
  • Assisted in creating a fun environment and team culture by leading by example and having healthy competition

Manager

Whataburger
01.2018 - 09.2021
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Supervised guests at front counter, answering questions regarding products
  • Managed inventory control, cash control and store opening and closing procedures
  • Upholded and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
  • Approved regular payroll submissions for employees
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation

Team Leader

Whataburger
02.2017 - 01.2018
  • Built strong relationships with customers through positive attitude and attentive response
  • Mentored and guided employees to foster proper completion of assigned duties
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands
  • Led team of 15 members while providing exceptional customer service

Team Member

Whataburger
06.2016 - 02.2017
  • Contributed to team success by completing jobs quickly and accurately
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Resolved issues quickly to maintain productivity goals

Education

High School Certificate -

COBACH 7
Ciudad Juarez, Chihuahua

Skills

  • Teamwork
  • Leadership Skills
  • Adaptability
  • Ability to Work Under Pressure
  • Communication Skills
  • Active Listening
  • Sales reporting analyze
  • Target setting
  • Sales coaching

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Inbound Sales Supervisor

Spectrum
10.2022 - Current

Inbound Sales Representative

Charter Spectrum
10.2021 - 10.2022

Manager

Whataburger
01.2018 - 09.2021

Team Leader

Whataburger
02.2017 - 01.2018

Team Member

Whataburger
06.2016 - 02.2017

High School Certificate -

COBACH 7

Similar Profiles

CREATE PROFILE
ALVARO HERNANDEZ