Alvaro Maximiliano Vargas
El Paso,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Detailer
Wash Tub
San Antonio, TX
01.2025 - 04.2026
- Inspected vehicles for cleanliness and detail accuracy.
- Applied specialized cleaning techniques to enhance vehicle appearance.
- Utilized pressure washers and detailing equipment to ensure high-quality vehicle maintenance.
- Trained junior detailers on best practices and safety protocols.
Customer Service Representative
Telat
El Paso, TX
01.2023 - 08.2024
- Professionally handle a high volume of incoming calls within 5-10 seconds per Company policy
- Greet customers with professionalism and outmost customer service
- Thoroughly and efficiently gather and enter information in customer accounts
- Help or coach coworkers with understanding Company procedures
- Investigate and resolve customers issues via one call resolution guidelines and escalate as appropriate
- Fulfill customer needs and educate customers where applicable regarding services and account support
Customer Service Representative
Circle K
El Paso, TX
02.2022 - 08.2022
- Responsible for assisting customers with no supervision
- Kept store shelves stocked and maintained inventory throughout shifts
- Handled cash register transactions in a quick and accurate manner which includes following store procedures to open and close cash registers
- Resolved customer complaints professionally
- Managed food disposal procedures for food spoilage
- Maintained restrooms, store floors, area of self service and aisles clean
- Worked and assisted police officers with store robberies
- Multitasked and worked at a fast pace during busy store times
Seasonal Ice Rink Attendant
El Paso Live- El Paso WinterFest
El Paso, TX
11.2021 - 01.2022
- Monitored all scheduled public sessions skating events on and off the ice rink
- Issued skating equipment to customers and maintained the rental skates counter
- Supervised skating to ensure safe operations and responded to the guests as needed
- Assisted with general cleaning and closing duties
- Performed cashier closing duties; cashed out customers with cash, cards and Square method upon customer check-in
- Attended and checked in customers via internal company software through a QR code
Crew Member
McDonald's
San Jose, CA
07.2019 - 12.2020
- Responsible for taking orders on drive thru and in-store and making sure they get their order quickly without waiting over 4 to 5 minutes
- Responsible for maintaining a clean and safe environment at all times
- Followed all cash, security, inventory and other company policies and procedures
- Mastered point-of-service (POS) computer system for order taking
- Handled cash register transactions in a quickly and accurate manner which include following store procedures of opening and closing cash registers
- Resolved customer complaints promptly and professionally
- Interacted with customers in a positive and professional manner while fulfilling over 100 orders per shift
- Support team members during peak hours to ensure all customers are satisfied
Education
High School -
Willow Glen High School
San Jose, CA05-2021
Associate of Science - Computer Science
Northwest Vista College
San Antonio, TX05-2026
Skills
- Service excellence
- Safety procedures
- Data entry
- Multitasking and organization
- Relationship building
- Damage assessment
- Active listening
- Teamwork and collaboration
- Time management
- Critical thinking
Certification
- Certified Detailer, Wash Tub - November 2025
Timeline
Detailer
Wash Tub
01.2025 - 04.2026
Customer Service Representative
Telat
01.2023 - 08.2024
Customer Service Representative
Circle K
02.2022 - 08.2022
Seasonal Ice Rink Attendant
El Paso Live- El Paso WinterFest
11.2021 - 01.2022
Crew Member
McDonald's
07.2019 - 12.2020
High School -
Willow Glen High School
Associate of Science - Computer Science
Northwest Vista College
ADDITIONAL INFORMATION
- Spanish – Fluent
- Customer service experience
- Familiar with POS system
- Familiar with food safety procedures
- Cash handling experience
- Proficient in computer skills such as all Microsoft applications (Excel, Word, PowerPoint)