ALVARO NAVARRO
Phoenix,AZ
Summary
Dynamic dispatcher with proven expertise at TRAFFICADE, excelling in customer service and decision-making. Successfully optimized delivery routes, enhancing efficiency and reducing delays. Skilled in logistics software and active listening, I trained new staff and led performance assessments, fostering a culture of continuous improvement and operational excellence.
Overview
14
14
years of professional experience
Work History
Dispatcher
TRAFFICADE
11.2016 - Current
- Coordinated dispatch operations to ensure timely deliveries and optimize route efficiency.
- Managed communication between drivers and clients, resolving issues promptly to enhance service quality.
- Utilized logistics software for tracking drivers make sure drivers are on time to work location and for pick ups as well
- Analyzed delivery patterns and implemented adjustments to reduce delays and improve overall performance.
- Led weekly meetings to assess performance metrics, identify challenges, and strategize improvements.
- Developed standard operating procedures for dispatch workflows, enhancing consistency across operations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained new dispatchers on system protocols and operational procedures to improve team performance.
Dispatcher
Shamrock Foods
02.2016 - 11.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Coordinated daily dispatch operations to ensure timely delivery of goods and services.
- Monitored logistics software to track shipments and optimize routing efficiency.
- Communicated with drivers to provide real-time updates and resolve issues promptly.
- Trained new dispatch staff on systems, protocols, and safety standards effectively.
Delivery Driver
BRINKS
03.2011 - 01.2016
- Delivered high-value packages securely to clients, ensuring compliance with safety protocols.
- Operated GPS and routing software to optimize delivery efficiency and reduce transit times.
- Conducted thorough vehicle inspections before and after shifts to maintain operational readiness.
- Trained new drivers on company policies, safety procedures, and customer service standards.
- Managed documentation for deliveries, including receipts and logs, to ensure accurate record-keeping.
- Collaborated with team members to develop strategies for improving delivery routes and schedules.
- Resolved customer inquiries regarding deliveries promptly and professionally to enhance satisfaction levels.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Education
No Degree - PHARMACY
Maricopa Community Colleges, Phoenix College
08-2001
PHARMACY
CENTRAL HIGH SCHOOL
Phoenix04-1997
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Languages
Spanish
Full Professional
Timeline
Dispatcher
TRAFFICADE
11.2016 - Current
Dispatcher
Shamrock Foods
02.2016 - 11.2016
Delivery Driver
BRINKS
03.2011 - 01.2016
No Degree - PHARMACY
Maricopa Community Colleges, Phoenix College
PHARMACY
CENTRAL HIGH SCHOOL
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