Brooke Wilson
Gardena
Summary
Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.
Overview
14
14
years of professional experience
Work History
Dispatcher
City Of Gardena Ca
01.2023 - Current
- Coordinated emergency response activities between multiple city departments to ensure timely service delivery.
- Monitored communication systems to receive and dispatch service requests efficiently.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Airfield Driver
Envoy Airlines
09.2023 - 01.2024
- Operated various ground transportation vehicles adhering to safety protocols and company standards.
- Conducted vehicle inspections and maintenance checks to ensure operational readiness and safety compliance.
- Assisted in training new drivers on routes, safety practices, and customer service expectations.
Dispatcher
AAA
01.2020 - 02.2023
- Maintained accurate records of service calls and resource allocation using computerized systems.
- Evaluated workflow processes to identify areas for improvement and enhance service efficiency.
- Developed training materials that streamlined onboarding processes for new dispatchers.
- Collaborated with department heads to adjust staffing levels based on demand fluctuations.
School Bus Driver
Inglewood Unified School Distrct
04.2012 - 01.2020
- Operated school buses safely, ensuring timely transportation of students.
- Conducted pre-trip inspections to maintain vehicle safety and compliance.
- Enforced student behavior policies to foster a respectful riding environment.
Education
High School Diploma -
Crenshaw High
Los Angeles, CA06-2004
Skills
- Emergency response coordination
- Communication systems monitoring
- Dispatch routing strategies
- Staff training and development
- High-stress situation management
- Customer service coordination
Timeline
Airfield Driver
Envoy Airlines
09.2023 - 01.2024
Dispatcher
City Of Gardena Ca
01.2023 - Current
Dispatcher
AAA
01.2020 - 02.2023
School Bus Driver
Inglewood Unified School Distrct
04.2012 - 01.2020
High School Diploma -
Crenshaw High