Jaslin Hinton
Chicago,IL
Summary
Detail-oriented Dispatcher and Collections Specialist with extensive experience coordinating high-volume operations, managing real-time communications, and responding to urgent and crisis situations. Proven ability to lead during fast-paced shifts, support team decision-making, and ensure efficient, safe service delivery. Strong background in customer service, problem-solving, and cross-functional collaboration.
Overview
17
17
years of professional experience
Work History
Dispatcher
A Safe Haven
Chicago, IL
12.2025 - Current
- Dispatch drivers and manage real-time routing for shelter intakes, senior wellness checks, and crisis referrals
- Triage incoming referrals, ensuring urgent and high-risk situations are prioritized and addressed promptly
- Troubleshoot field issues including rerouting, emergency pickups, and service disruptions
- Acted as key point of contact during shifts, facilitating team coordination and enhancing problem-solving and decision-making
- Escalate safety, behavioral, and medical concerns to appropriate teams following protocol
- Collaborate with intake teams, clinicians, and case managers to ensure coordinated service delivery
- Coordinate transportation operations for the citywide centralized shelter intake program across all Chicago community areas
Dispatcher
L Kemp Trucking
Chicago, IL
07.2023 - 12.2025
- Coordinated daily driver schedules, optimizing routes for timely deliveries
- Monitored traffic and weather conditions, adjusting routes to minimize delays
- Maintained accurate dispatch logs, calls, and service records
- Communicated with drivers and clients to resolve issues promptly, enhancing service reliability
Recovery Support Specialist (Contract)
Renaissance
Chicago, IL
06.2023 - 04.2024
- Guided individuals in recovery by providing structured care and personalized support
- Assisted clients in developing coping strategies and achieving treatment goals
- Facilitated group sessions to enhance engagement and foster community among participants
- Collaborated with care teams to maintain seamless service delivery and comprehensive support
- Responded to crises and implemented intervention strategies
- Documented daily behaviors, progress, and incidents
Customer Service Representative
UnitedHealth Group
11.2018 - 06.2023
- Maintained high customer satisfaction by efficiently resolving concerns and providing timely support
- Assisted customers with laboratory billing, insurance claims, and eligibility verification to streamline resolution process
- Resolved claim issues including coding errors, adjustments, and appeals
- Applied knowledge of CPT codes, modifiers, and insurance processes to enhance accuracy in claims processing
- Used systems such as Availity, WBS, and QBS to track claim status
- Processed cash postings, write-offs, and account adjustments
Collections Specialist / Customer Service
AmeriCash Loans LLC
06.2016 - 09.2018
- Advised customers on repayment options while maintaining FDCPA compliance
- Negotiated payment plans to resolve delinquent accounts
- Updated account records and processed payments accurately
- Conducted skip tracing to find customers
Collections Specialist
Dynia & Associates
06.2015 - 03.2016
- Managed high-volume outbound calls (100–200 daily) to resolve outstanding debts
- Handled medical, credit card, and auto loan collections
- Ensured compliance with HIPAA and FDCPA regulations
- Monitored payment plans and addressed non-compliance
- Negotiated installment agreements with clients
Customer Service Representative
Xerox Business Services, LLC
02.2013 - 08.2015
- Managed high call volumes while maintaining minimal wait times
- Assisted customers with inquiries, pricing, and service issues
- Used troubleshooting tools to resolve technical concerns
- Built strong customer relationships through effective communication
Medical Billing & Collections Specialist
Miramed Revenue Group
09.2009 - 07.2013
- Processed and corrected insurance claims for multiple payers
- Verified eligibility, benefits, and authorizations
- Followed up on denials, late payments, and discrepancies
- Reduced revenue loss by resolving billing issues promptly
- Assisted with patient billing inquiries and account reconciliation
Education
Cosmetology License -
Empire Beauty School
Stone Park, IL11-2020
High School Diploma -
Westside Alternative High School
Chicago, IL01-2008
Skills
- Leadership and team support
- Dispatch coordination and scheduling
- Crisis response and triage
- Customer service and communication
- Account monitoring and skip tracing
- Negotiation and conflict resolution
- Payment scheduling and collections
- Risk management and route planning
- Emergency response coordination
- Time management and multitasking
- Documentation and reporting
- Analytical and critical thinking
Timeline
Dispatcher
A Safe Haven
12.2025 - Current
Dispatcher
L Kemp Trucking
07.2023 - 12.2025
Recovery Support Specialist (Contract)
Renaissance
06.2023 - 04.2024
Customer Service Representative
UnitedHealth Group
11.2018 - 06.2023
Collections Specialist / Customer Service
AmeriCash Loans LLC
06.2016 - 09.2018
Collections Specialist
Dynia & Associates
06.2015 - 03.2016
Customer Service Representative
Xerox Business Services, LLC
02.2013 - 08.2015
Medical Billing & Collections Specialist
Miramed Revenue Group
09.2009 - 07.2013
Cosmetology License -
Empire Beauty School
High School Diploma -
Westside Alternative High School