Ivette Garcia
Lehigh Acres,FL
Summary
Driven and accomplished Office Manager with a proven track record at Unlimited Financial Group, Inc, enhancing customer satisfaction and streamlining operations. Excelled in customer relationship management and Microsoft Office, significantly improving team efficiency and client service quality. Skilled in leading staff with empathy and strategic insight, ensuring operational excellence and compliance with program guidelines.
Overview
7
7
years of professional experience
Work History
Eligibility Specialist
Florida Dept of Children and Families
03.2024 - 10.2024
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
OFFICE MANAGER
UNLIMITED FINANCIAL GROUP, INC
MIAMI, FL
07.2017 - 01.2024
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing..
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Education
Associate of Arts -
MIAMI DADE COMMUNITY COLLEGE
MIAMI, FLORIDA01.1986
High School Diploma -
MIAMI PRIVATE SCHOOL
Coral Gables, FL06.1982
Skills
- Detail-Oriented Data Input
- Effective communication skills
- Microsoft Office
- Telephone Etiquette
- Documentation And Reporting
- Customer Relationship Management
- Staff hiring
- Billing
- Bookkeeping
- Vendor engagement
- Leadership Team Support
Timeline
Eligibility Specialist
Florida Dept of Children and Families
03.2024 - 10.2024
OFFICE MANAGER
UNLIMITED FINANCIAL GROUP, INC
07.2017 - 01.2024
Associate of Arts -
MIAMI DADE COMMUNITY COLLEGE
High School Diploma -
MIAMI PRIVATE SCHOOL
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