Ashlyn McCarter
Topeka,KS
Summary
Demonstrative eligibility specialist proudly offering several years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Eligibility Specialist
State of Kansas - KDHE
Topeka, KS
01.2023 - Current
- Collaborated with other departments within the organization to ensure accurate processing of applications.
- Provided guidance on how to apply for benefits and answered questions related to the process.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Researched case histories, court decisions, legal articles, statutes, codes, and other data pertinent to determination of eligibility.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Monitored client accounts for any changes that could impact eligibility requirements.
- Processed client applications in accordance with established guidelines.
Store Associate
Casey's General Store
Topeka, KS
10/18/22 - 01.2023
- Organized store displays to ensure maximum visibility of products.
- Provided cash register operations and handled customer payments.
- Assisted customers with product selection, pricing and availability.
- Demonstrated excellent customer service skills at all times.
- Ensured the cleanliness and tidiness of the store.
- Processed sales transactions accurately and efficiently at the cash register.
- Assisted with loading and unloading deliveries from vendors.
- Answered incoming calls regarding product inquiries or orders.
Fitting Room Attendant
Target Corporation
Topeka, KS
03.2022 - 10.2022
- Provided assistance to other store associates as needed during busy times.
- Greeted customers and provided excellent customer service.
- Assisted customers with finding clothing items that fit their size, style preference, and budget.
- Informed customers of any sales or promotions available.
- Maintained the fitting room area in an orderly fashion, including hanging up clothes and organizing merchandise.
- Reported any suspicious behavior observed in the fitting room area immediately to management.
- Resolved customer complaints professionally while maintaining a positive attitude.
- Monitored customer activity in the fitting room area to ensure security protocols were being followed at all times.
Customer Service Associate
Goodwill Inc
Topeka, KS
04.2021 - 03.2022
- Handled cash register operations accurately during peak times.
- Performed additional duties as assigned by management team.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Kept work area neat, clean, and well-stocked at all times.
- Maintained knowledge of current sales promotions and new product releases.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Education
High School Diploma -
Washburn Rural High School
Topeka, KS05-2022
Skills
- Data Entry
- Applicant support and service
- Application assessment
- Effective communication skills
- Program understanding and advisement
- Public Assistance
- Telephone Etiquette
- Knowledgeable in Excel
- Documentation and paperwork
- Recordkeeping and data input
- Verbal Communication
- Microsoft Office
- Confidentiality
- Documentation And Reporting
- Medicaid knowledge
- Eligibility Determination
- Analytical Skills
- Attention to Detail
- Task Prioritization
- Team Collaboration
- Professional Demeanor
- Self Motivation
- Multitasking
- Time Management
- Adaptability and Flexibility
- Effective Communication
- Interpersonal Skills
Timeline
Eligibility Specialist
State of Kansas - KDHE
01.2023 - Current
Fitting Room Attendant
Target Corporation
03.2022 - 10.2022
Customer Service Associate
Goodwill Inc
04.2021 - 03.2022
Store Associate
Casey's General Store
10/18/22 - 01.2023
High School Diploma -
Washburn Rural High School
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