Essence Menefee
Seattle,WA
Summary
Motivated and service-oriented professional with experience in administration, youth engagement, and hospitality. Demonstrates strong interpersonal, organizational, and communication skills, with a dual academic background in psychology and criminology. Seeking to contribute to a dynamic team within public service or corporate support environments.
Results-oriented professional with extensive experience in eligibility determination and client assessment. Proven track record of accurately processing applications and maintaining compliance with policies. Known for collaborative efforts, reliability, and adaptability in dynamic settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Department Of Children and Families, State of Florida
01.2025 - 06.2025
- Provided clerical and case file support for caseworkers handling child welfare and family services.
- Maintained confidentiality while organizing sensitive data and assisting with document management.
- Answered calls and scheduled client appointments, demonstrating professionalism and empathy.
- Key Skills: Case support, data entry, government procedures, confidentiality, time management
- Provided guidance on program requirements to clients, enhancing understanding and access to benefits.
- Assessed applicant eligibility for various assistance programs to ensure compliance with regulatory guidelines.
- Evaluated documentation and verified information to maintain accuracy in case processing.
Hostess / Busser
Olive Garden (Darden Restaurants)
04.2024 - 04.2025
- Delivered outstanding customer service by managing waitlists and seating guests efficiently.
- Maintained cleanliness and presentation of the dining area during high-volume service hours.
- Collaborated closely with kitchen and serving staff to enhance guest experience.
- Key Skills: Customer service, teamwork, conflict resolution, multitasking, hospitality
Administrative Assistant
HYPE Inc. – Youth Enrichment Program
01.2021 - 01.2024
- Supported program directors with scheduling, parent communication, and student activity tracking.
- Developed reports and maintained records on youth participation and program performance.
- Assisted with planning and coordinating youth events and workshops.
- Key Skills: Youth engagement, administrative support, community outreach, Microsoft Office
Education
Associate of Arts - Psychology
Santa Fe College
Gainesville, FL01.2023
Associate of Science - Criminology
Santa Fe College
Gainesville, FL01.2024
Skills
- Administrative & Clerical: Filing, scheduling, data entry, calendar management
- Customer Service: Friendly demeanor, problem-solving, communication
- Technology: Microsoft Office Suite (Word, Excel, Outlook), Google Workspace
- Organizational Abilities: Time management, attention to detail, task prioritization
- Interpersonal Communication: Empathy, professionalism, active listening
- Team Collaboration: Experience in fast-paced and team-driven environments
- Adaptability: Comfortable transitioning between service, nonprofit, and government sectors
- Telephone etiquette
- Data entry
- Documentation and reporting
- Policy interpretation
- Documentation and paperwork
Certification
- MAST Certified
- Food Handler Certified
Languages
English
Timeline
Eligibility Specialist
Department Of Children and Families, State of Florida
01.2025 - 06.2025
Hostess / Busser
Olive Garden (Darden Restaurants)
04.2024 - 04.2025
Administrative Assistant
HYPE Inc. – Youth Enrichment Program
01.2021 - 01.2024
Associate of Science - Criminology
Santa Fe College
Associate of Arts - Psychology
Santa Fe College
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