Haley Whaley
Au Train,AR
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs. Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Program Eligibility Specialist
Department Of Human Services State Of Arkansas
2021.02 - Current
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed applicants and explained scope of different available benefits.
- Devised and implemented strategies to streamline eligibility verification processes.
- Trained staff on current eligibility requirements and policies.
- Assisted clients with completion of applications and paperwork.
- Assisted with healthcare eligibility
- Assisted with taking on different projects to help with the supervisor duties
Customer Service
Teletech At Home
2018.01 - 2021.03
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
- Responded to customer calls and emails to answer questions about products and services.
- Gathered information through research and vendor inquiries to provide job estimates.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Logged work orders and change orders into Microsoft database to track job status.
- Provided timeliness job status reports to promote quick and accurate service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Program Assistant
Department Of Human Services State Of Arkansas
2020.09 - 2021.01
- Assisted with planning children visitations for foster care
- Managed both digital and physical filing systems and retrieved documents as required.
- Prepared clearly written and formatted documents and reports.
- Created and updated records and files to maintain document compliance.
- Assisted with transporting children to different department of human services
- Assisted with court dates attended.
- Assisted with documentation for child/family
- Assisted with planning and coordinating day-to-day and special program activities.
Behavioral Instructor
Dacus
2018.12 - 2019.09
- Family Teaching Model
- Assisting with watching the youth boys during class time
- Assisting with watching the youth boys on outings
- Assisted with understanding aggression, impulse behaviors, helping the youth boys to understand how to control.
- Demonstrated consistent use of reflective listening and conflict resolution techniques to support development of coping skills.
- Worked with related services such as counselors and occupational and speech therapists to develop individual interventions and strategies to support academic achievement.
- Completed monthly progress notes and report cards.
- Collaborated with other educators to develop instructional strategies.
- Planned daily activities to keep students engaged and on track with learning goals.
- Monitored student performance to evaluate effectiveness of instructional strategies.
- Maintained accurate records of student progress and attendance.
- Developed and implemented behavior management plans to improve student behavior.
Patient Care Technician
NEA Baptist Hospital
2016.06 - 2018.12
- Helping Nurses with vitals, blood pressure, pulse checks
- Assisted with bathing
- Assisted with teeth brushing
- Assisted with walking/standing/kneeling
- Assisted with feedings
- Assisted with dressing
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Patient Care Technician
Arkansas Methodist Medical Center: Hospital Care
2016.11 - 2017.06
- Helping Nurses with vitals, blood pressure, pulse checks
- Assisted with bathing
- Assisted with teeth brushing
- Assisted with walking/standing/kneeling
- Assisted with feedings
- Assisted with dressing
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Documented patient information and care activities in electronic health record.
Education
Master of Arts - Psychology And Child Development
Southern New Hampshire University
Hooksett, NH07.2024
Bachelor of Arts - Sociology
Arkansas State University
Jonesboro, AR12.2020
Bachelor of Arts - Criminology
Arkansas State University
Jonesboro, AR12.2020
Associate of Arts - Associate of Arts
Arkansas State University
Jonesboro, AR06.2020
Skills
- Problem Solving
- Customer Support
- Customer Service
- Teaching
- Microsoft Programs
- Organizational Skills
- Client Documentation
- Medical Consultation
- Reference Checking
- Admissions Screening
- Mobile Devices
- Client Satisfaction
- Data Entry
- Project Requirements
- Customer Feedback
- Documenting Communications
- Call Transfers
- Client Interviews
- Public Assistance Programs
- Team Meetings
- Microsoft Office Proficiency
- Creative Solutions
- Active Listening and Communication
- Effective Communication Skills
- Medication Education
- Assessments and Qualifications
- Eligibility Requirements
- Application Reviews
- HIPAA Regulations
- Information Assistance
- Information Gathering
- Intakes and Assessments
- Documentation
- Time Management
- Customer Interaction
- Communications Strategies
- Product Knowledge
- Interviewing Strengths
- Outbound Calls
- Patient Scheduling
- Demographics Information
- Customer Accounts Management
- Critical Thinking
- Timely Processing
- Onsite Visits
- Government Relations
- Clerical Skills
- Program Knowledge
- Information Updates
- Gathering Referrals
- Eligibility Procedures
- Reading Comprehension
- Phone Inquiries
- Benefits Documentation
- Applicant Engagement
- Assistance Authorization
- Service Quality
- Procedures Compliance
- Product Selection
- History Verification
- Complex Problem-Solving
- Appointment Scheduling
- Applicant Support and Service
- Active Learning
- Crisis Situations
- Learning Strategies
- Explaining Benefits
- Calendar Software
- Administrative Support
- Temporary Housing Resources
- Paperwork and Documentation
- Professional Consultations
- Advocacy and Counseling
Timeline
Program Eligibility Specialist
Department Of Human Services State Of Arkansas
2021.02 - Current
Program Assistant
Department Of Human Services State Of Arkansas
2020.09 - 2021.01
Behavioral Instructor
Dacus
2018.12 - 2019.09
Customer Service
Teletech At Home
2018.01 - 2021.03
Patient Care Technician
Arkansas Methodist Medical Center: Hospital Care
2016.11 - 2017.06
Patient Care Technician
NEA Baptist Hospital
2016.06 - 2018.12
Master of Arts - Psychology And Child Development
Southern New Hampshire University
Bachelor of Arts - Sociology
Arkansas State University
Bachelor of Arts - Criminology
Arkansas State University
Associate of Arts - Associate of Arts
Arkansas State University
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