CHLOE CRATER
Little Rock,AR
Summary
Highly creative and results-driven professional with 14 years of experience in health policy and government program administration. A strategic thinker with proven expertise in project management, stakeholder engagement, and effective communication. Skilled in drafting and editing program policies to align with organizational goals. Demonstrated success in developing strategies that optimize organizational processes and elevate team performance.
Overview
14
14
years of professional experience
Work History
Program Administrator
Office of Legislative & Intergovernmental Affairs State of Arkansas (Department of Human Services)
10.2015 - Current
- Research, draft, edit, and promulgate State Plan Amendments, Medicaid manuals, and Home & Community-Based Services waivers.
- Coordinate closely with the Centers for Medicare and Medicaid Services (CMS) and State program officials to ensure accuracy and compliance with regulatory requirements.
- Facilitate seamless communication to ensure the proper submission and implementation of technical and substantive program changes.
- Provide valuable support and assistance to the policy units of the Division of Medical Services and Division of Developmental Disability Services.
- Collaborate with team members to address policy-related challenges and enhance program effectiveness.
Education Lead
Regulatory Health Link Division - State of Arkansas (Arkansas Insurance Department)
05.2013 - 10.2015
- Implemented comprehensive web-based training for all agents/brokers and 'Navigators' to ensure effective implementation of the Affordable Care Act and Medicaid expansion in Arkansas.
- Demonstrated proficiency in utilizing online platforms to deliver engaging and informative training sessions
- Led the creation of scripts for both e-learning and classroom learning by collaborating with subject matter experts, industry leaders, and stakeholders to identify and address training needs
- Ensured content alignment with program objectives and maintained a high level of engagement among trainees
- Demonstrated expertise in troubleshooting and resolving technical issues to optimize the learning experience for participants.
Volunteer Program Coordinator
SHIIP Division - State of Arkansas (Arkansas Insurance Department)
12.2010 - 05.2013
- Developed comprehensive training materials on Medicare and Medicare Advantage.
- Provided statewide trainings and informational sessions to the public, volunteers, and congressional staff.
- Recruited and maintained a dedicated volunteer base.
- Drafted and submitted grant proposals to secure program funding. Contributed to the sustainability and growth of the program by securing external funding through successful grant applications.
- Maintained and nurtured strategic partnerships with industry leaders, serving as the primary contact for all Medicare-related issues.
Education
Bachelor of Arts - Political Science
Mississippi State University
08.2010
Skills
- Legislative Analysis
- Project Scheduling
- Constituent Resolution
- Rules Promulgation
- Microsoft Office Suite
- Strategic Planning & Analysis
- Effective Communication
Affiliations
- Pancreatic Cancer Network Local Affiliate, Volunteer
- New Light Missionary Baptist Church Youth Ministry, Member
- New Light Missionary Baptist Church Culinary Ministry, Member
- Autism Speaks
Timeline
Program Administrator
Office of Legislative & Intergovernmental Affairs State of Arkansas (Department of Human Services)
10.2015 - Current
Education Lead
Regulatory Health Link Division - State of Arkansas (Arkansas Insurance Department)
05.2013 - 10.2015
Volunteer Program Coordinator
SHIIP Division - State of Arkansas (Arkansas Insurance Department)
12.2010 - 05.2013
Bachelor of Arts - Political Science
Mississippi State University
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