LADONNA BANDIE
Jamaica
Summary
Dynamic professional with a strong background in eligibility assessment and client service, skilled in analyzing applications, verifying information, and ensuring compliance with regulatory standards. Known for exceptional teamwork, adaptability, and a results-driven approach, consistently achieving high levels of client satisfaction. Expertise in managing caseloads while maintaining confidentiality, with a focus on accuracy and efficiency. Proven ability to identify innovative solutions that effectively meet client needs and enhance service delivery.
Overview
23
23
years of professional experience
Work History
Eligibility Specialist
NYC Human Resources Administration
Jamaica, NY
09.2022 - Current
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Assisted clients with accurate eligibility form, application and document completion.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
Receptionist/Patient Registrar
BronxCare @ Dr. Martin Luther King Health Center
BRONX, NY
03.2003 - 04.2023
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
- Set and managed patient appointment schedules using Allscripts
- Verified and entered necessary information into the patient management system.
- Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
- Updated patient demographic information to prevent treatment and recordkeeping errors.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Answered daily phone calls to schedule appointments and address patient inquiries.
- Updated patient financial information to promote accurate record keeping.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ08-2025
GED -
EDGEMERE HIGH SCHOOL
Far Rockaway, NY05-2002
Skills
- Maintaining records
- Information documentation
- Setting appointments
- Microsoft Office
- Working collaboratively
- Customer service
- Data Entry
- Effective communication skills
- Telephone Etiquette
- Verbal Communication
- Data entry
- Microsoft office
- Telephone etiquette
Timeline
Eligibility Specialist
NYC Human Resources Administration
09.2022 - Current
Receptionist/Patient Registrar
BronxCare @ Dr. Martin Luther King Health Center
03.2003 - 04.2023
GED -
EDGEMERE HIGH SCHOOL
Bachelor of Science - Psychology
Grand Canyon University
Education
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