Haylie Brocart
Logan
Summary
Compassionate Eligibility Specialist with effective communication skills and attention to detail. Proven track record in enhancing client satisfaction and streamlining eligibility determinations for state assistance programs.
Overview
7
7
years of professional experience
Work History
Eligibility Specialist
STATE OF UTAH
LOGAN, UTAH
09.2021 - Current
- Evaluated client eligibility for state assistance programs, ensuring compliance with policies and regulations.
- Processed applications and renewals, maintaining accurate records in eligibility systems.
- Resolved discrepancies with client applications to verify eligibility.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided guidance to clients on program requirements, enhancing understanding of available resources.
- Collaborated with multidisciplinary teams to streamline eligibility determinations and improve service delivery.
CNA
INTERMOUNTAIN HEALTH CARE
LOGAN, UTAH
03.2019 - 08.2021
- Monitored vital signs, documenting changes and reporting to nursing staff promptly.
- Assisted in patient mobility and rehabilitation exercises, promoting overall health outcomes.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Maintained cleanliness and organization of patient areas, adhering to infection control protocols.
- Implemented process improvements that enhanced efficiency in daily operations within the unit.
Education
High School Diploma -
MOUNTAIN CREST
HYRUM, UTAHSkills
- Application review
- Regulatory compliance
- Data analysis
- Documentation skills
- Interviewing
- Client interaction
- Attention to detail
- Maintaining confidentiality
- Time management
- Communication skills
- Compassion and empathy
Timeline
Eligibility Specialist
STATE OF UTAH
09.2021 - Current
CNA
INTERMOUNTAIN HEALTH CARE
03.2019 - 08.2021
High School Diploma -
MOUNTAIN CREST