Tabitha Forro
Columbus,OH
Summary
Seasoned eligibility specialist for health care benefits with a comprehensive background in managing client communications, determining benefits eligibility, and processing data efficiently. Skilled in interpreting complex issues and to provide accurate information and support to members. Demonstrated ability to maintain high levels of confidentiality and professionalism while making significant impacts in streamlining application processes for improved client satisfaction.
Overview
12
12
years of professional experience
Work History
Eligibility Specialist
Quantum Health
Columbus, OH
12.2012 - Current
- Participated in new hire training and development tasks.
- Collaborated with other departments within the organization to ensure accurate processing of applications.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Processed client applications in accordance with established guidelines.
- Maintained positive working relationship with fellow staff and management.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Coordinated with other departments to promote prompt processing of client applications.
- Entered client information and files into databases for further review and tracking.
- Contacted client references and employers to determine legitimacy of applicant information.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Associate of Arts - Information Technology
West Virginia Junior College
Morgantown, WV02-2004
Skills
- Recordkeeping and data input
- Running reports
- Resource information
- Critical thinking
- Attention to detail
- Problem solving
- Team player
- Effective communication skills
- Proficiency in Excel
- Microsoft office
- Confidentiality
- Eligibility procedures
- Data entry
- Benefits administration
- Documentation and reporting
- Verbal communication
Timeline
Eligibility Specialist
Quantum Health
12.2012 - Current
Associate of Arts - Information Technology
West Virginia Junior College