Jamaica Bynum
WI
Summary
Experienced Operations Manager with over 15 years in the food and beverage industry, focusing on team leadership, performance management, and operational efficiency. Expertise in managing large teams, overseeing budgets, and enhancing customer satisfaction. Strong in conflict resolution and strategic planning, with certifications in supply chain management and human resources.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Dispatcher
Speedx
West Allis, Wisconsin
08.2026 - Current
- Dispatched pickup and delivery assignments across courier network.
- Coordinated driver schedules for SpeedX same-day delivery routes.
- Monitored shipment status and updated delivery information.
Front End
Costco Wholesale
Pewaukee, WI
05.2025 - Current
- Provided customer service while handling cash transactions accurately
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Manager/Supervisor
Compass Group
Wauwatosa, WI
01.2024 - Current
- Managed employee performance through regular evaluations and feedback sessions., Assigned tasks to team members based on their strengths and project needs., Facilitated team-building activities to strengthen collaboration and trust among colleagues., Resolved conflicts by mediating discussions between team members.. These are my everyday tasks at work.
- Collaborated with cross-functional teams to develop and implement strategic initiatives
- Created comprehensive reports and presentations for senior leadership on key performance metrics
- Engaged with clients to gather requirements and facilitated project implementation support.
- Analyzed complex business challenges to develop problem-solving skills under mentorship.
Bar Manager
F Street Group
Milwaukee, WI
05.2020 - 01.2024
- Working with a team of 30 employees delegated everyday task. Managed opening and closing procedures for daily operations. of shift. Also handle shipping and receiving. Also being the Captain of Catering events.
- Managed all aspects of restaurant operations, focusing on staff management, enhancing customer service, and ensuring financial performance.
- Developed and executed strategies to increase revenue and profitability, resulting in a 60% growth in sales
- Implemented cost-saving measures that resulted in a 30% reduction in overall expenses
- Led a team of 30 employees, providing training, coaching, and performance evaluations to ensure high-quality service delivery
- Built strong relationships with suppliers to negotiate favorable pricing and maintain optimal inventory levels.
- Established strong relationships with suppliers to negotiate favorable pricing terms and maintain adequate inventory levels
- Monitored food quality standards closely through regular taste testing sessions with kitchen staff
- Tracked inventory levels and ordered supplies to reduce waste.
Manager
Toast
Milwaukee, WI
05.2019 - 05.2022
- Managed daily operations, delegated tasks, and budgeted sales.
- Led cross-functional teams supporting Toast restaurant technology operations.
- Managed customer onboarding workflows across Toast software implementations.
- Coordinated service delivery with sales, support, and product teams.
Veterinary Assistant
Dee's Grooming Gallery
Atlanta, GA
03.2016 - 07.2019
- Managed daily office operations, opening/closing of business. Administering medicine to our clients (animals). Keeping all of the patients' vaccinations updated. Coordinated daily task distribution among staff to co-workers.
- Assisted grooming gallery staff with animal handling and daily care routines.
- Prepared exam rooms and sanitized equipment for veterinary and grooming services.
- Monitored animal behavior during baths, trims, and wellness checks.
Department of Social Services
Dss
New York, NY
01.2000 - 05.2011
- Social Service Case Manager
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Master's degree -
SUNY Farmingdale
New York, NYAdvertising Art & Design (Tech school) -
Islip
New York, NYUpper secondary education -
Skills
- Case management
- Logistics coordination
- Customer service
- Team supervision
- Hospitality sales experience
- Client management
- Multitasking
- Fundraising events
- Senior leadership
- Hospital Experience
- Vendor relationship building
- Event space planning
- Microsoft 365
- Organizational skills
- Supply chain coordination
- Inventory oversight
- Hazard safety audits
- Merchandising strategies
- Sustainable design
- Customer support
- Guest relations
- Supply chain management
- Complaint handling
- Bar
- Presenting proposals
- Relationship management
- Community outreach
- Cash reconciliation
- Operations management
- Payroll management
- Profit & loss
- Accounts receivable
- Craft beer experience
- Supervising experience
- Fast casual experience
- Inventory management systems
- Written communication
- Bartending
- Event coordination
- Facilities management
- Production inventory management
- Client relationship development
- Guest services
- Inventory management
- Schedule management
- Customer management
- Expense management
- Adaptability
- Front desk
- Veterinary Assistant
- Vendor negotiation
- Performance management
- Team management
- Staff scheduling
- Cash handling
- Crew management
- Presentation skills
- Processing cash transactions
- Office management
- Workplace safety
- Computer literacy
- Quality assurance within food and beverage industry
- Budgeting
- Vendor relationship management
- Food handling
- Safety regulations
- Materials management in food and beverage
- Clean workspace maintenance
- Interpersonal skills
- Receiving shipments
- Service optimization
- Leadership management
- Networking
- Events management
- Hospitality management
- Sanitation
- Microsoft Outlook
- Food safety management
- Vendor management
- Safe work practices
- Safety training implementation
- Client support
- Administrative experience
- Fast learner
- Performance evaluation
- Staff training
- Order entry
- Microsoft Office
- Handling customer inquiries
- Safety compliance
- Training & development
- Managing hospitality teams
- Operational efficiency
- Shift management
- Problem-solving
- Customer dispatching
- Leadership
- Packaging
- Personal protective equipment (PPE) adherence
- Pricing
- Computer Skills
- Operational management
- Shipping & receiving
- Safety investigations
- Delivery logistics
- Assistant manager experience
- Banquet experience
- Office experience
- Food preparation
- Attention to detail
- QuickBooks
- Aloha POS
- Inventory control
- Food & beverage industry
- Team leadership
- Interviewing
- Customer relationship building
- Restaurant experience
- Inventory management
- Food safety
- Budget management
- Budget organization
- Computer operation
- Financial operations management
Personal Information
- Title: Over 15 years in Operational Management/ Restaurant Management
- Driving License: Driver's License
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Certification
Food Handler Certification, ServSafe, Driver's License, Bartender License, Servsafe Alcohol license, January 2026, Professional Food Manager Certificate, Bar, Team building, Food Safety Certification
Languages
- Title: Over 15 years in Operational Management/ Restaurant Management
- Driving License: Driver's License
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Additional information
- Title: Over 15 years in Operational Management/ Restaurant Management
- Driving License: Driver's License
- Availability: Willing to relocate: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Dispatcher
Speedx
08.2026 - Current
Front End
Costco Wholesale
05.2025 - Current
Manager/Supervisor
Compass Group
01.2024 - Current
Bar Manager
F Street Group
05.2020 - 01.2024
Manager
Toast
05.2019 - 05.2022
Veterinary Assistant
Dee's Grooming Gallery
03.2016 - 07.2019
Department of Social Services
Dss
01.2000 - 05.2011
Master's degree -
SUNY Farmingdale
Advertising Art & Design (Tech school) -
Islip