Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Gabriella Postlethwait

Abingdon,MD
Gabriella Postlethwait

Summary

Dedicated professional known for conflict resolution, data entry, and customer relationship management. Excels in high productivity and efficiency in task completion. Possesses specialized skills in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for consumers and colleagues.

I am seeking a start in the realm of forensic, policy, or psychological services where I can utilize my education, interpersonal professional skills, and professional skills to continue to grow as a working professional.

Overview

6
years of professional experience

Work History

Blue Dot of MD
Forest Hill, MD

Dispatcher
09.2024 - Current

Job overview

  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Documented services performed, operations information, and dispatch details in the system.
  • Provided timely updates to customers regarding their appointments with technicians and plumbers.

BlueDot of MD
Forest Hill, MD

Customer Service Representative
04.2024 - 09.2024

Job overview

  • Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

Lemon N Ginger Asian Grille
Abingdon, MD

Server and Bartender
05.2021 - 03.2024

Job overview

  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Academic Resource Center, Lycoming College
Williamsport, PA

Research Assistant and Tutor
10.2020 - 12.2022

Job overview

  • Advised students on ways to manage time by creating manageable schedules and reminders
  • Informed students of different study techniques and tactics to help with academic success
  • Supported students through the stress of their academic workload while maintaining my own workload.

Aberdeen Family Swim Center
Aberdeen, MD

Manager/Lifeguard/Swim Instructor
05.2018 - 08.2019

Job overview

  • Enforced proper pool etiquette and safety regulations to ensure the protection of patrons
  • Facilitated a safe and clean environment to adhere to state guidelines
  • Coached young children how to float, swim, dive, and improve swim techniques.

Education

Walden University
Online Program

Master of Science from Forensic Psychology
08.2024

University Overview

Lycoming College
Williamsport, PA

Bachelor of Arts from Psychology
01.2023

University Overview

Lycoming College
Williamsport, PA

Bachelor of Science from Political Science
01-2023

University Overview

Skills

  • Microsoft, Connect, and SPSS Applications
  • Analytical Thinking
  • Case Management
  • DSM-IV categorizations
  • Behavior Analysis
  • Data Analysis
  • Legal writing
  • Policy evaluation
  • Presentation Development
  • Staff Management

Timeline

Dispatcher
Blue Dot of MD
09.2024 - Current
Customer Service Representative
BlueDot of MD
04.2024 - 09.2024
Server and Bartender
Lemon N Ginger Asian Grille
05.2021 - 03.2024
Research Assistant and Tutor
Academic Resource Center, Lycoming College
10.2020 - 12.2022
Manager/Lifeguard/Swim Instructor
Aberdeen Family Swim Center
05.2018 - 08.2019
Walden University
Master of Science from Forensic Psychology
Lycoming College
Bachelor of Arts from Psychology
Lycoming College
Bachelor of Science from Political Science
Gabriella Postlethwait