MELANIE MCDONALD
Dispatcher/Administrative Assiatant
Hurst,TX
Summary
A driven dispatcher, eager to leverage knowledge in transportation and customer relations. Strong problem-solving and multitasking skills with good understanding about transportation management systems.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Dispatcher
DFW Airport/Abba Staffing Company
Dallas, Texas, Texas
07.2023 - Current
- Direct dispatching, routing, and tracking of 100+ fleet vehicles.
- Maintain professional relationship with coworkers/regulation administration, travelers and drivers to increase trust, reliability and rapport.
- Closely monitor dispatch patterns and prioritize calls from clients and other ground transportation departments.
- Perform varies processes to assist in finding lost items and materials.
Courier/Driver
Doordash/Lyft
Fort Worth, TX
05.2018 - Current
- Verify package and delivery instructions with recipients to maintain exceptional delivery accuracy.
- Manage time efficiently in order to complete all tasks within time expectancy windows.
- Demonstrate knowledge in all aspects of delivery operations.
- Handle receipt, storage, identification and delivery of products for clients.
- Ensure safe, comfortable and timely arrival of passengers to their destination.
- Demonstrate knowledge in all aspects of delivery operations.
- Successful completion of over 6200 deliveries!
Dispatcher
1845 Oil Rig Services
Weatherford, TX
08.2019 - 11.2019
- Conferred with customers or supervising personnel to address questions, problems, or requests for service
- Closely monitored dispatch board to triage and prioritize over 90 daily calls.
- Relayed work orders, messages, or information to or from drivers by using telephones or two-way radios
- Recorded and maintained files or records of customer requests and other dispatch information
- Monitored vehicle locations to coordinate timely arrivals.
- Maintained updated and detailed records of calls in physical and electronic database.
Office Management Assistant
Floors Inc
Fort Worth, TX
08.2014 - 03.2016
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Prepared a wide variety of documents including correspondence, reports, memoranda; copied, collated, faxed, emailed, and distributed information in various formats
- Created, maintained and filed all client contracts, service agreements, maintaining customer database
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Mortgage Customer Service
Bank Of America
Fort Worth, TX
12.2009 - 08.2010
- Responsible for mortgage loan boarding, maintaining loan database, and updating systems of records for loan modifications and assumptions
- Answer questions pertaining to all areas of mortgage loan servicing including payments, reserve accounts, taxes, insurance and analyze customer issues and recommending solutions
- Managed over 100 calls daily.
- Educated customers about different processes and concerns in all aspects of mortgage, escrow and even property claims.
Education
Some College (No Degree) - General Office Services
Tarrant County College
Hurst, Fort Worth, TX 01.2023 - 01.2025
Skills
Communication (College coursework completion)
Timeline
Dispatcher
DFW Airport/Abba Staffing Company
07.2023 - Current
Some College (No Degree) - General Office Services
Tarrant County College
01.2023 - 01.2025
Dispatcher
1845 Oil Rig Services
08.2019 - 11.2019
Courier/Driver
Doordash/Lyft
05.2018 - Current
Office Management Assistant
Floors Inc
08.2014 - 03.2016
Mortgage Customer Service
Bank Of America
12.2009 - 08.2010