JOHN VIOLA
Porterville,CA
Summary
Public safety dispatcher and Marine Corps veteran adept at coordinating emergency responses. Manages high-stakes calls involving domestic violence, child safety, and mental health crises while maintaining precise and confidential records. Pursuing a sociology degree with a 3.76 GPA, intending to advance to a bachelor's in social work.
Overview
8
8
years of professional experience
Work History
Dispatcher
Tule River Tribal Police
Porterville, CA
12.2025 - Current
- Dispatched Tribal Police officers and coordinated EMS and Tule River Fire Department response through partner agencies based on incident urgency and available information, enhancing community safety.
- Received and prioritized emergency and non-emergency calls from Tribal residents, ensuring prompt police assistance for welfare checks, domestic violence, child-safety concerns, mental-health crises, and community-service needs.
- Communicate calmly with distressed adults, gather actionable details, and relay timely, accurate updates to responding personnel.
- Maintain detailed CAD entries and call notes while protecting confidential law-enforcement, medical, and personal information.
- Established communication with ICWA personnel to facilitate child protection evaluations. to evaluate possible child abuse, neglect, or endangerment.
Sergeant, Motor Transportation Operations Chief
United States Marine Corps
Kailua, HI
01.2019 - 01.2024
- Supervised teams of up to 50 Marines, set expectations, monitored performance, and maintained accountability in demanding operational environments.
- Coordinated personnel assignments, schedules, transportation activities, and equipment readiness to ensure mission preparedness amid changing priorities.
- Mentored junior personnel by providing clear guidance and fostering respectful communication to support their professional growth.
- Enforced safety procedures and communicated urgent instructions to maintain operational security and team safety.
Education
Associate of Arts - Sociology
Porterville College
Porterville, CA01-2027
Skills
- Emergency services coordination
- Crisis communication
- Confidential CAD records and documentation
- Crisis intervention
- Emergency response coordination
- De-escalation skills
- Effective communication
- Team leadership
- Public safety outreach
- Conflict resolution
- Empathetic listening
- Emergency response coordination
Personal Information
Title: PUBLIC SAFETY DISPATCHER | SOCIOLOGY STUDENT | U.S. MARINE CORPS VETERAN
COMMUNITY SERVICE
St. Anne's Food Pantry, Volunteer, Porterville, CA, 2026, 2026, Supported two food-distribution events by serving local families, distributing food, and carrying supplies to recipients' vehicles.
TRAINING AND CERTIFICATIONS
- California POST-Certified Public Safety Dispatchers' Basic Course, Certificate of Completion - August 28, 2026
- Training in crisis communication, de-escalation, domestic violence, child-abuse response, 5150 incidents, and applicable penal codes
- CPR Certification - Current, Summer 2026
- Marine Corps Sergeant School and Leadership and Ethics Seminar - 2024; Corporals Course - 2023
Accomplishments
- The Navy and Marine Corps Commendation Medal
- Good Conduct Medal
- Non Commissioned Officer of the Quarter
- Certificate of Accommodation
Timeline
Dispatcher
Tule River Tribal Police
12.2025 - Current
Sergeant, Motor Transportation Operations Chief
United States Marine Corps
01.2019 - 01.2024
Associate of Arts - Sociology
Porterville College