Kara Gray
Laguna Niguel,CA
Summary
Dedicated 911 Police Dispatcher bringing ten years of experience prioritizing emergency calls to dispatch appropriate services. Calm and professional with in-depth knowledge of multi-line telephone systems and investigative skills. Skillful in handling high-tense, emergency situations while accurately relaying information to public safety personnel. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.
Overview
13
13
years of professional experience
Work History
Police Radio Dispatcher & 911 Operator
Orange County Sheriff's Department
09.2015 - Current
- California P.O.S.T. Certified Advanced Radio Dispatcher, Certified Radio Training Officer and Acting Supervisor.
- Receive 911 and non-emergency calls and dispatch calls to appropriate agencies and officers on duty.
- Receive public emergency and non-emergency calls and handle response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operate emergency response systems to update and retrieve up-to-date information for first responders.
- Resolve problems, improve operations and provide exceptional service.
- Used specialized software to track and maintain case incident numbers and logs.
- Received multiple accommodations for my outstanding work on handling multiple high tense situations, including shootings, barricaded suspects, pursuits, and other emergency situations.
Human Resources/ Schedule Coordinator
Cambrian Homecare
02.2019 - 05.2019
- Internship during my time as a student at California State University, Long Beach.
- Vetted and screened potential employees.
- Was trained in Matrix Care.
- Managed scheduling and coordination between employees, clients, and management.
- Gathered, organized and input information into digital database.
- Prepared project presentations and reports to assist senior staff.
- Sorted and organized files, spreadsheets, and reports.
Community Health
St. Jude's Medical Center
09.2018 - 12.2018
- Internship during my time as a student at California State University, Long Beach.
- Worked with the Vice President of Healthy Communities to develop plans and processes for healthier residents.
- Collaborated with other health-focused organizations in Behavioral Health and agencies to promote community health.
- Assist local clinics and hospitals with future projects, including a distribution of flyers I created to submit to residents about the effects of adult diabetes, with advertisement and marketing of free screenings.
- Designed and assembled promotional tools for use at community health fairs to provide education on nutrition and wellness.
- Educated public on preventive measures such as diabetes to improve community health and reduce medical emergencies.
Front Receptionist & Cashier/ Accounts Payable & Receivable
Infiniti & Audi of Mission Viejo
02.2013 - 06.2015
- Assisted incoming customers and directed all phone calls, as well as knowledge of proper cash handling procedures while working the check-out for the service desk.
- Reconciled Accounts Payable and Accounts Receivable weekly/monthly.
- Completed data entry and filing to keep records updated for easy retrieval.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor of Science - Health Care Administration
California State University, Long Beach
Long Beach, CA05.2019
Associate of Arts - Psychology
Saddleback College
Mission Viejo, CA05.2013
High School Diploma -
Capistrano Valley High School
Mission Viejo, CA06-2011
Skills
- Confidentiality
- Information analysis
- Emergency protocols
- Processing requests
- Multi-line phone system
- Time management
- Information intake
- Crisis intervention
- Professionalism
- Emergency services coordination
- Resource coordination
- Information gathering
Timeline
Human Resources/ Schedule Coordinator
Cambrian Homecare
02.2019 - 05.2019
Community Health
St. Jude's Medical Center
09.2018 - 12.2018
Police Radio Dispatcher & 911 Operator
Orange County Sheriff's Department
09.2015 - Current
Front Receptionist & Cashier/ Accounts Payable & Receivable
Infiniti & Audi of Mission Viejo
02.2013 - 06.2015
Bachelor of Science - Health Care Administration
California State University, Long Beach
Associate of Arts - Psychology
Saddleback College
High School Diploma -
Capistrano Valley High School