Lisa Walker
Owings Mills,MD
Summary
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Post retirement looking for a customer service position in the airline industry where I can answer customer questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture customer relationships, and improve brand credibility.
Overview
22
22
years of professional experience
7
7
Certification
Work History
911 Police Dispatcher
Howard County Police Department
Ellicott City, MD
08.2002 - Current
- Prioritized tasks according to urgency of situations reported by callers.
- Attended training sessions designed to refine telecommunication skillsets.
- Researched background information on persons involved in incidents.
- Utilized computer-aided dispatch system to log incidents and assign resources accordingly.
- Monitored multiple radio channels for transmissions from police, fire, and EMS units.
- Dispatched officers to traffic stops and directed field units to specific locations when needed.
- Responded to non-emergency inquiries from the public in a professional manner.
- Provided callers with necessary medical instructions prior to the arrival of paramedics.
- Assessed incoming 911 calls and deployed appropriate emergency response personnel.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Advised personnel about accidents, weather conditions or other hazards.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Researched vehicle, wanted and missing persons information.
- Coordinated multi-agency responses to emergencies, such as natural disasters or large-scale accidents.
Education
High School Diploma -
Norman Thomas High School
New York, NY06-1985
Some College (No Degree) - General Studies
Howard Community College
Columbia, MDSkills
- Data Entry
- Geographical knowledge
- Multi-line phone system
- Information Gathering
- Confidentiality
- Records Maintenance
- Memory retention
- Incident Prioritization
- Good Judgment
Accomplishments
- Dispatcher of the 1st Quarter - 2017
- DC Sniper Pin
- Ellicott City Flood Pin -2018
Certification
- Emergency Police Dispatch (EPD)
- Emergency Medical Dispatch (EMD)
- Emergency Fire Dispatch (EFD)
- Crisis Intervention Training (CIT)
- Communications Training Officer (CTO)
- CPR Certification
- NCIC Certification
References
References available upon request.
Timeline
911 Police Dispatcher
Howard County Police Department
08.2002 - Current
High School Diploma -
Norman Thomas High School
Some College (No Degree) - General Studies
Howard Community College
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