Attentive Police Dispatcher bringing 8 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
12
12
years of professional experience
1
1
Certification
Work History
911 Police Dispatcher
County of Delaware Emergency Communications
2016.05 - Current
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Maintain certifications required on a yearly and bi-yearly bases.
Firefighter / Emergency Medical Technician
Goshen Fire Company
2019.07 - 2022.01
Provide medical care and perform Basic Life Support skills in pre-hospital medical emergencies
Assist Paramedic on Advanced Life Support emergencies
House/Cleaning duties
Firefighting
Apparatus driver of (1) BLS Ambulances, (2) 1500 GPM Engine’s, (1) 75’ Ladder, (1) 105’ Tower, (1) Heavy Rescue
Emergency Medical Technician
Longwood Fire Company
2017.06 - 2019.07
Provide medical care and perform Basic Life Support skills in pre-hospital medical emergencies
Assist Paramedic on Advanced Life Support emergencies
House/Cleaning duties
Firefighter / Emergency Medical Technician
East Lansdowne Fire Company
2017.10 - 2019.02
Provide medical care and perform Basic Life Support skills in pre-hospital medical emergencies
Assist Paramedic on Advanced Life Support emergencies
House/Cleaning duties
Firefighting
Apparatus driver of (1) BLS Ambulances, (2) 1500 GPM Engine’s
Emergency Medical Technician
Parkside Fire Company
2015.11 - 2018.01
Provide medical care and perform Basic Life Support skills in pre-hospital medical emergencies
Assist Paramedic on Advanced Life Support emergencies
House/Cleaning duties
Firefighter / Emergency Medical Technician
Tinicum Township Fire Company
2015.11 - 2017.10
Provide medical care and perform Basic Life Support skills in pre-hospital medical emergencies
Assist Paramedic on Advanced Life Support emergencies
House/Cleaning duties
Firefighting
Apparatus driver of (3) BLS Ambulances, (1) 1500 GPM Engine, (1) Heavy Duty Rescue, (1) 105’ Ladder Truck
Emergency Medical Technician/Security
National Event Services/Crowd RX
2013.08 - 2017.06
Provide medical care and perform Basic Life Support skills in pre-hospital medical emergencies
Provide Emergency Medical Services for local sporting events, concerts, and other scheduled venues
Security experience with large crowds of various ages
Crowd control
Security sweeps
Property/building patrols
Emergency Medical Technician
Norwood Fire Company
2015.08 - 2016.06
Provide medical care and perform Basic Life Support skills in pre-hospital medical emergencies
Assist Paramedic on Advanced Life Support emergencies
House/Cleaning duties
Emergency Medical Technician/Security
Allied Barton Security Services
2013.08 - 2016.02
Provide Emergency Medical Services to all injuries and illness’ on site on the basic level
Security sweeps and clearance
Vehicle Inspections
Building and property patrols
Dispatch units to locations for medical calls, and security assist
Customer Service
Site Telephone Operator
Emergency Medical Technician / Driver
Keystone Quality Transport
2012.04 - 2013.06
Provide medical care and supervision during inter-facility transports and perform Basic Life Support skills in pre-hospital medical emergencies
Education
High School Diploma - undefined
Upper Darby High School
01.2011
Emergency Medical Technician - undefined
Delaware County Technical High Schools
01.2011
Skills
Information Gathering
Interviewing
Law Enforcement Collaboration
Radio Frequencies Monitoring
NCIC Database
Emergency Medical Instruction
Strong Decision Making Skills Under Stressful Situations
Dependable and Responsible
Certification
EMD - Emergency Medical Dispatch - Association of Public-Safety Official's International
PST - Public Safety Telecommunicator - Association of Public-Safety Official's International