Bonny McMinn
City of McKinney Texas
McKinney,TX
1
Certification
17
years of professional experience
Experienced with managing emergency communications and facilitating rapid response. Utilizes keen attention to detail and clear communication to ensure accurate information relay. Strong understanding of crisis management and ability to remain calm and focused under pressure.
Work History
911 Call taker / Police, Fire and EMS Dispatcher
13 Years 2 Months- Coordinated with police, fire, and medical personnel to dispatch resources effectively.
- Received emergency calls and assessed situations to prioritize response efforts.
- Provided critical information to responders while ensuring caller safety and support.
- Operated multi-line phone systems and maintained accurate call logs for record-keeping.
- Collaborated with first responders to provide timely updates on ongoing incidents, facilitating informed decision making.
- Maintained calm and professional demeanor while handling high-stress emergency situations, ensuring effective communication with callers.
Veterinarian Technician
6 Months- Assisted veterinarians in surgical procedures, ensuring sterile environments and proper instrument handling.
- Monitored animal vital signs and reported changes to veterinary team for timely interventions.
- Administered medications and vaccines as prescribed, maintaining accurate records of treatments.
- Educated pet owners on post-operative care, nutrition, and preventive health measures.
- Implemented inventory management systems for medical supplies, reducing waste and improving availability.
- Examined animal patients, asking pet owners appropriate questions regarding behavior, eating habits and sleeping.
- Assisted in dental cleanings and oral examinations, promoting good oral hygiene in pets.
EMS Dispatcher
10 Months- Managed emergency calls, prioritizing responses based on urgency and resource availability.
- Coordinated with first responders to ensure effective communication during critical incidents.
- Utilized computer-aided dispatch systems to log and track service requests accurately.
- Collaborated with healthcare providers to optimize patient transport protocols and enhance care delivery.
Communication Supervisor / EMS Dispatcher
3 Years 5 Months- Developed strategic communication plans to enhance stakeholder engagement and information dissemination.
- Oversaw team operations, ensuring alignment with organizational goals and efficient workflow processes.
- Implemented training programs for staff, improving communication skills and operational effectiveness across departments.
- Coordinated cross-functional projects, fostering collaboration between medical teams and administrative staff.
- Mentored junior staff in best practices for effective communication, building team capability and confidence.
- Prepared teams to manage communications during disasters.
Education
Associate of Arts - General Studies
High School diploma - General Studies
Skills
Crisis management
Call prioritization
Safety compliance
Information gathering
Certification
- EMD - Emergency Medical Dispatch
- Licensed Telecommunications
Operator - 12 years - Master Telecommunicator - 5 years
- Basic Instructor
Timeline
911 Call taker / Police, Fire and EMS Dispatcher
City of McKinney Texas
08.2013 - CurrentRead More
Veterinarian Technician
San Gabriel Animal Hospital
02.2013 - 08.2013Read More
EMS Dispatcher
Allegiance Ambulance
10.2012 - 08.2013Read More
Communication Supervisor / EMS Dispatcher
American Medical Response
05.2009 - 10.2012Read More
North Central Texas College
Associate of Arts from General Studies
Read More
Denton High School
High School diploma from General Studies
Read More