Christina M. Bosell
Layton,UT
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
21
21
years of professional experience
1
1
Certification
Work History
911 Call-taker EMD/EFD, Fire Equipment Dispatcher, Primary Training Dispatcher
Hill AFB Fire Department
02.2017 - Current
- I strive to be a leader within the work center, I have trained many new employees to whom can contribute to a great team. I am always on time with answering calls. I strive to be accurate when processing calls and dispatching.
- I have used both old and new electronic processes in my years with the USAF Fire & Emergency Services and I am always willing to learn new techniques. I have proven to be very reliable when the systems don't work and I am able to go back to what I know and I always try to do a great job getting crews to the scene within a timely manner.
- I pride myself in being a team player and always attempt to put what is at the best interest of the Dispatch center and those I work closely with at the forefront of decisions needing to be made.
- I have proven to be a reliable Dispatcher; keeping in mind that I never ask others to do what I am not willing to do myself or have done myself. (Covering open shifts and unscheduled sick calls.)
- As an active member of the Hill FES Dispatch team I directly support the agency’s mission and accreditation status by actively working towards excellence as defined in the CPSE (Center for Public Safety Excellence).
- I am a go-to for many and a POC in the ECC for the ACES-FD program. I am capable of identifying multiple issues within the system and either fixing the issue or assisting the user in fixing the issue themselves.
- 801-777-3021
Senior Training Dispatcher
Vandenberg AFB Fire Department
01.2005 - 02.2017
- I provided emergency 911 call taking and dispatch services. I determine the nature of the emergency in accordance with established EMD, EFD and Air Force guidelines. I dispatch the appropriate agency and services to be rendered based upon the information gathered from the call received and the correct checklist utilized in the call center. I maintain as a constant liaison with the emergency responders to include, fire officials, fire stations, police, medical. and any other unit control centers involved with the emergency until official termination of an incident is determined by the Incident Commander. During multiple emergencies, I am able to use independent judgement to determine which calls need immediate attention or when different equipment is required due to responses in progress. I monitor various emergency radios, including police, fire, medical. and mutual aid channels and provide information to senior fire officials as any situation requires. I transmit and/or relay all requests for mutual aid responses through other Public Safety Answering Points (PSAPs) via our ringdowns and direct lines. I transfer callers to the proper agency as required and dispatch a variety of emergency responders including police, fire, wildland, rescue, confined space, swift water rescue, aircraft, hazmat, medicals, vehicle, space missile launches and USAR responses.
- EMD trained with a current CPR certification which allows me to use judgment when initiating an immediate and appropriate level of medical advise and response required for any medical call received. In addition to medical calls I am also proficient in utilizing the QRC checklists in Dispatch for any Launch or Mission Operation scheduled by Base Commanders and Officials.
- 805-606-5380
Education
High School Diploma -
R.E LEE
SPRINGFIELD, VA06-1988
Skills
- Language proficiency
- Information gathering
- Emergency protocols
- Disaster response
- Emergency management
- Stress tolerance
- Dispatch first responders
- Critical thinker
- Resource coordination
- Emergency medical dispatching
- Incident management
- Reliability
- Communications training officer (CTO)
- Verbal and written communication
- Emergency medical dispatcher certification
- Public safety telecommunicator (PST)
Accomplishments
- In the fiscal year 2022-2023 I adeptly and independently conducted comprehensive training for a group of no less than 8 personnel; military and civilian. Successfully training new AF Dispatchers since 2005.
- Responsible for the admin updating of the VESTA 911 phone system in the Emergency Communication Center.
- Gathered and created an acronym listing to assist all dispatchers and Fire Personnel in office and on the fire ground.
- Assist in updating and adding personnel to the Active911 notification system.
- Trained all dispatchers in the use and familiarization of ACES-FD programming.
- Created a useable and current wildland Mutual Aid checklist QRC used by all dispatchers when resources are requested.
- Received 24 hr time off award for work conducted and accomplished using ACES-FD
- Completed and received an EMD, EFD and CPR certifications, keeping all 3 current.
- Senior Training Dispatcher since 2005
- Chosen as and received The Fire Dept Personnel of the Year award for 2015 in Santa Barbara County, California
- Coined by the Base Commander for exemplary performance during a life threatening medical
- Received distinction for work performed during a major wildland fire on main base as an integral member of the Fire Dispatch team
- -I volunteered for and successfully completed a Law Enforcement Dispatch class to assist with our military LE counterparts during any on base incident that may require more personnel.
- -Consistently keeps EMD current
- -CPR certified
- -HazMat awareness
Certification
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- EFD- Emergency Fire Dispatch
- Haz-Mat Awareness Training
- Aircraft Fire Dispatcher
Timeline
911 Call-taker EMD/EFD, Fire Equipment Dispatcher, Primary Training Dispatcher
Hill AFB Fire Department
02.2017 - Current
Senior Training Dispatcher
Vandenberg AFB Fire Department
01.2005 - 02.2017
High School Diploma -
R.E LEE
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