Alyna M. Kelley
Millersville,US
Summary
Resourceful professional in emergency communications, recognized for high productivity and efficient task completion. Skilled in crisis management, rapid response coordination, and clear communication. Excel at prioritizing caller needs, multitasking under pressure, and utilizing empathy and decision-making to navigate challenging situations effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Fire Dispatcher/Call Taker
Anne Arundel County Fire Department
Millersville, MD
09.2022 - Current
- Dispatches Fire/EMS units to respond to calls for assistance which are of a routine or emergency nature
- Follows guidelines on how to enter information for broadcast to Fire/EMS Personnel throughout the County; operates a work station comprised of multiple computer systems including Automatic Call Distribution (ACD)9-1-1 emergency and non-emergency telephone system, geographical mapping tools (GIS and aerial photography), Computer Aided Dispatch, and other repositories for critical information to answer, triage and process incoming emergency and non-emergency calls for service
- Provides special instructions, hazard information, and additional information as appropriate or as requested by Fire/EMS personnel
- Receives incoming requests for emergency and non-emergency assistance, determines the type of service(s) required and initiates calls for service in accordance with emergency dispatch protocols for Fire/ EMS
911 Police Dispatcher/Call Taker
Prince George's County Public Safety Communications
Bowie, MD
07.2021 - 09.2022
- Dispatches Police Officers, Deputy Sheriffs units to respond to calls for assistance which are of a routine or emergency nature
- Provides special instructions, hazard information, and additional information as appropriate or as requested by Police Officers, Deputy Sheriffs
- Follows guidelines on how to enter information for broadcast to law enforcement officers throughout the County; operates a work station comprised of multiple computer systems including Automatic Call Distribution (ACD)9-1-1 emergency and non-emergency telephone system, geographical mapping tools (GIS and aerial photography), Computer Aided Dispatch, and other repositories for critical information to answer, triage and process incoming emergency and non-emergency calls for service;
- Receives incoming requests for emergency and non-emergency assistance, determines the type of service(s) required and initiates calls for service in accordance with emergency dispatch protocols and PSC, Sheriff, Police agencies’ policy
State Licensed Pharmacy Technician
Walgreens Pharmacy
Odenton, MD
01.2021 - 07.2022
- Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures
- Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager
Education
Troy University
Troy, AL05.2020
High School Diploma -
Westlake High School
Atlanta, GA05.2018
Blythewood High School
Blythewood, SC05.2015
Skills
- Critical Thinking, Leadership, Teamwork, Time Management, Organization, Attention to Detail, Adaptability, Customer Service, Communication, Data Analysis, Project Management, Public Speaking, Interpersonal Skills
- Fire dispatching protocols
- Emergency medical dispatch
- Interagency collaboration
- Quick learner
- Stress tolerance
- Dependable and responsible
- Emergency services coordination
- First aid knowledge
- CPR and first aid
- Call management
- Analytical skills
- Emergency response procedures
- Data analysis
- Conflict Deescalation
- Police and fire procedures
- Multitasking capacity
- Organizational skills
- Adaptability and flexibility
- Team building
- Cross-departmental teamwork
Certification
- Maryland State Pharmacy Technician License-2020-2023
- Firefighter1 -2021
- Firefighter2-2023
- Hazmat Operations-2021
- International Academies of Emergency Dispatch (IAED)- Emergency Telecommunication Communication (ETC) -2021
- International Academies of Emergency Dispatch (IAED)- Emergency Medical Dispatcher (EMD) -2021
- Annual Recertification
- International Academies of Emergency Dispatch (IAED)- Emergency Fire Dispatcher (EFD) -2021
- International Academies of Emergency Dispatch (IAED)- Emergency Police Dispatcher (EPD) -2021
- Communications Training Officer6th Edition (APCO)- Communication training Officer (CTO) -2024
- American Heart Association (AHA)- BLS CPR -2020
Volunteer Experience
Odenton Volunteer Fire Department, Volunteer FireFighter, Odenton, MD, 2020-07, 2024-01
Awards
Gift Of Life - AACoFD- Rendered Life saving skills that resulted in a successful resuscitation.
Timeline
911 Fire Dispatcher/Call Taker
Anne Arundel County Fire Department
09.2022 - Current
911 Police Dispatcher/Call Taker
Prince George's County Public Safety Communications
07.2021 - 09.2022
State Licensed Pharmacy Technician
Walgreens Pharmacy
01.2021 - 07.2022
- Maryland State Pharmacy Technician License-2020-2023
- Firefighter1 -2021
- Firefighter2-2023
- Hazmat Operations-2021
- International Academies of Emergency Dispatch (IAED)- Emergency Telecommunication Communication (ETC) -2021
- International Academies of Emergency Dispatch (IAED)- Emergency Medical Dispatcher (EMD) -2021
- Annual Recertification
- International Academies of Emergency Dispatch (IAED)- Emergency Fire Dispatcher (EFD) -2021
- International Academies of Emergency Dispatch (IAED)- Emergency Police Dispatcher (EPD) -2021
- Communications Training Officer6th Edition (APCO)- Communication training Officer (CTO) -2024
- American Heart Association (AHA)- BLS CPR -2020
Troy University
High School Diploma -
Westlake High School
Blythewood High School
Similar Profiles
Solomon JamesSolomon James
Career Fire Fighter at Anne Arundel County Fire DepartmentCareer Fire Fighter at Anne Arundel County Fire Department
Randall LoveladyRandall Lovelady
Paramedic/Firefighter at Anne Arundel County Fire DepartmentParamedic/Firefighter at Anne Arundel County Fire Department
Anthony HookAnthony Hook
Firefighter Recruit at Anne Arundel County Fire DepartmentFirefighter Recruit at Anne Arundel County Fire Department