KACIE-ASHLEY NDONWI-AWAH
MILLERSVILLE,USA
Summary
Client-focused and organized professional with advanced degree and diverse experience in customer service, business management, and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.
Diligent Nursing Assistant with a background in providing compassionate patient care and assistance with daily activities. Successfully supported medical teams in delivering high-quality healthcare services. Demonstrated exceptional communication and patient management skills, ensuring comfort and well-being.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA
Compassionate Healthcare Associates
Baltimore, MD
06.2025 - 01.2026
- Provided compassionate care to patients, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and care plan implementations.
- Monitored vital signs, reporting changes to the healthcare team promptly.
- Educated patients and families on health management and personal care techniques.
- Assisted patients with daily living activities, promoting independence and dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
BUSINESS MANAGER
Kash Styles llc
Baltimore, USA
08.2019 - 12.2025
- Managed daily operations, streamlining workflows to enhance team efficiency and drive substantial improvements in service delivery.
- Conducted market analysis to identify trends, guiding strategic decisions that resulted in improved product offerings and increased customer engagement.
- Fostered strong relationships with vendors, negotiating favorable terms that led to noticeable gains in cost savings and supply chain efficiency.
- Implemented a new inventory management system, reducing stock discrepancies and ensuring timely product availability for customers.
- Led cross-functional teams in executing strategic projects, achieving timely delivery and enhancing overall business performance.
- Analyzed customer feedback to refine service delivery processes, resulting in improved satisfaction scores and repeat business.
Sales Representative
Cutco Cutlery
Crofton, Maryland
10.2019 - 11.2021
- Developed product knowledge to effectively answer customer inquiries.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained accurate records of all sales and prospecting activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
Warehouse Worker
Amazon
Baltimore, MD
04.2020 - 09.2020
- Loaded and unloaded shipments from delivery trucks efficiently.
- Maintained accurate inventory records using warehouse management systems.
- Operated scanners, computers, and other equipment to track orders.
- Followed established guidelines for picking orders accurately.
Sales Associate
Party City
Pasadena, Maryland
04.2017 - 04.2018
- Assisted customers with product selection and inquiries during busy sales periods.
- Maintained organized product displays to enhance store appearance and accessibility.
- Processed transactions efficiently using point-of-sale systems and cash handling procedures.
- Managed inventory levels by restocking products and conducting regular stock checks.
Education
BACHELORS - Psychology
University of Maryland Global Campus
12-2026
Skills
- Leadership
- Time management
- Customer service
- Attention to detail
- Flexibility
- Adaptability
- Critical thinking
- Interpersonal communication
- Organizational proficiency
- Skills management
- Biased for Action
- Self-motivation
- Project management
- Communication skills
- Customer retention
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Flexibility and adaptability
- Patient hygiene assistance
- Infection control practices
Accomplishments
- Managed daily operations, streamlining workflows to enhance team efficiency and drive substantial improvements in service delivery.
- Conducted market analysis to identify trends, guiding strategic decisions that resulted in improved product offerings and increased customer engagement.
- Fostered strong relationships with vendors, negotiating favorable terms that led to noticeable gains in cost savings and supply chain efficiency.
- Implemented a new inventory management system, reducing stock discrepancies and ensuring timely product availability for customers.
- Led cross-functional teams in executing strategic projects, achieving timely delivery and enhancing overall business performance.
- Analyzed customer feedback to refine service delivery processes, resulting in improved satisfaction scores and repeat business.
Certification
- CNA - Certified Nurse Assistant
- CMT - Certified Medication Technician
Timeline
CNA
Compassionate Healthcare Associates
06.2025 - 01.2026
Warehouse Worker
Amazon
04.2020 - 09.2020
Sales Representative
Cutco Cutlery
10.2019 - 11.2021
BUSINESS MANAGER
Kash Styles llc
08.2019 - 12.2025
Sales Associate
Party City
04.2017 - 04.2018
BACHELORS - Psychology
University of Maryland Global Campus