Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Debra Shaddox

Summary

Reliable dispatcher with extensive experience in emergency communication and incident logging. Adept at prioritizing urgent calls and maintaining data accuracy to support critical response efforts.

I also know Excel-word and Quick books.

I know how to do payroll and double check time sheets.

I am also a notary with the state of Texas # 134178441

Overview

26
26
years of professional experience
1
1
Certification

Work History

911 Police & Fire Dispatcher

City of Sulphur Springs
Sulphur Springs
04.2024 - 03.2026
  • Operated communication systems to relay emergency information quickly.
  • Coordinated with first responders to ensure timely dispatch of services.
  • Monitored radio channels for incoming emergency calls and alerts.
  • Managed multiple calls simultaneously while prioritizing urgent situations.
  • Communicated effectively with the public to gather vital information during emergencies.
  • Collaborated with local agencies to enhance emergency response strategies.

911 Police & Fire Dispatcher

City of Mineola
Mineola
06.2021 - 04.2024
  • Operated communication systems to relay emergency information efficiently, ensuring rapid response.
  • Coordinated with first responders for timely dispatch of services, enhancing emergency response effectiveness.
  • Monitored radio channels for incoming emergency calls and alerts.
  • Maintained accurate logs of dispatched incidents and response times.
  • Managed multiple calls simultaneously, prioritizing urgent situations to optimize response times.

Store Manager

Walgreens
Dallas
06.2000 - 01.2020
  • Managed daily store operations and ensured compliance with company policies.
  • Oversaw inventory management and maintained optimal stock levels to support sales goals.
  • Trained and supervised staff to improve customer service quality and streamline store operations.
  • Conducted regular audits to ensure accuracy in financial transactions and reporting.
  • Developed schedules to optimize workforce productivity during peak hours.
  • Resolved customer complaints to enhance satisfaction and foster loyalty.
  • Coordinated with corporate teams to align store goals with company initiatives.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Education

Associate of Applied Science - Business Management

BMI School of Business
Tyler, TX
05-1987

Skills

  • Emergency communication
  • Incident logging
  • Stress management
  • Multi-agency collaboration
  • Time management
  • Accuracy and precision
  • Reliability
  • Rapid decision making
  • Data entry accuracy

Certification

  • Tcole Intermediate Dispatcher #169802

Timeline

911 Police & Fire Dispatcher

City of Sulphur Springs
04.2024 - 03.2026

911 Police & Fire Dispatcher

City of Mineola
06.2021 - 04.2024

Store Manager

Walgreens
06.2000 - 01.2020

Associate of Applied Science - Business Management

BMI School of Business
Debra Shaddox