Jamie Caudle
Hesperia
Summary
Experienced 911 Police and Fire Dispatcher with a proven ability to manage high-pressure situations, prioritize emergency calls, and communicate effectively with field units. Known for building rapport quickly with callers, maintaining composure under stress, and supporting team operations in understaffed environments. Seeking to bring strong communication and critical decision-making skills to a fast-paced dispatch center closer to home.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
911 Police and Fire Dispatcher II
Fort Irwin Fire Department
Fort Irwin
09.2023 - Current
- Monitored emergency calls and dispatched fire and police units, providing timely updates to enhance scene safety.
- Coordinated with first responders via radio communication, ensuring accurate incident logs and reports for each call.
- Operated and navigated CLETS to access critical information for emergency response.
- Evaluated incoming calls for urgency, prioritizing responses to optimize emergency service delivery.
- Collaborated with other emergency services to ensure coordinated responses.
- Trained new dispatch personnel on standard operating procedures and protocols.
- Utilized mapping software to locate addresses quickly when responding to emergencies.
- Promoted from Dispatcher I to Dispatcher II within first year of service.
Emergency Veterinary Technician/Assistant Manager
VCA California Veterinary Specialists
Ontario
03.2020 - 09.2023
- Responded swiftly to emergency situations involving sick or injured animals, ensuring timely intervention.
- Managed critical patients, monitoring vital signs and collecting samples for diagnostic testing in various species.
- Triaged scheduled and emergency patients to appropriate surgeon or treatment area, optimizing care delivery.
- Acted as a liaison between clients and medical teams, delivering clear and compassionate communication.
- Maintained precise records of treatments, medications, and patient conditions, facilitating effective communication and continuity of care.
Restaurant Shift Manager
Mimi's Cafe
San Diego
08.2017 - 04.2020
- Led team operations in fast-paced environment while maintaining high customer service standards.
- Handled high-volume interactions requiring multitasking and conflict resolution.
- Analyzed operational problems such as theft and wastage, developing strategies to resolve them quickly.
Education
Chaffey College
Rancho Cucamonga, CASkills
- EMD certified
- 40 WPM typing speed
- Emergency communication
- Incident prioritization
- Radio operation
- Computer-aided dispatch
- Mapping software
- Rapport building
Certification
EMD
Timeline
911 Police and Fire Dispatcher II
Fort Irwin Fire Department
09.2023 - Current
Emergency Veterinary Technician/Assistant Manager
VCA California Veterinary Specialists
03.2020 - 09.2023
Restaurant Shift Manager
Mimi's Cafe
08.2017 - 04.2020
Chaffey College