Amber Rutkowski
Catasauqua
Summary
Highly driven individual with a strong desire to continue to grow and learn both professionally and personally. Able to maintain composure in a fast-paced and stressful environment. Takes great pride in detailed report writing and maintaining accurate/organized documentation.
Overview
16
16
years of professional experience
Work History
Emergency Dispatcher II
Lehigh Valley Health Network
10.2022 - Current
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Reduced risks and emergency response issues by observing public safety field units.
911 Dispatch Supervisor
Northampton County
12.2020 - 10.2022
- Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
- Works with outside agencies in the confirmation of warrants, missing person reports and stolen vehicles via NCIC.
- Handles the filing of all warrants out of the sheriff's office and communicates daily with the sheriffs to maintain accurate records.
- Manages dispatcher requests for time off, call offs and creates a weekly seating chart.
- Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
911 Telecommunicator
Northampton County Emergency Management Services
10.2017 - 12.2020
- Receives emergency and non-emergency calls from the public and prioritize calls to effectively dispatch police, fire and/or EMS based on the severity or level of complaint.
- Monitors several radio frequencies maintaining contact with field units while utilizing the CAD system, telephones, maps and numerous other computer databases.
- Uses NCIC/CLEAN to run driver licenses and vehicle registrations. Also using the database to enter missing people, gun information and wanted individuals.
- Utilizes EMD to gather vital medical information and provide pre-arrival instructions for emergency medical calls.
- Utilizes the mapping program to assist responding units in their timely response as well as locating fire hydrants, county lines and road closures.
- Documents all field unit requests as well as all pertinent information into the call for service.
- Uses radio, telephone and computer system to update first responders with new updates.
- Communicates with outside agencies for mutual aid requests. Also communicates with electric companies, railroads and public works etc. at the request of the first responders.
Processing Technician
Northampton County Prison
04.2016 - 10.2017
- Used C-PIN and LiveScan system to fingerprint the individual, as well as take photographs.
- Worked with magisterial judges to schedule arraignments.
- Maintained daily logs of those individuals that were processed, arraigned and committed to the facility.
- Interacted with police agencies to get arrest/search warrants, process new arrestees and provide commitment information in a timely manner.
- Ability to read criminal complaints and emergency PFA paperwork.
- Utilized CLEAN system to search criminal histories and view any active warrants.
- Communicated with 911 call center and police agencies to provide information on inmates and individuals being processed on fingerprint orders.
Youth Care Worker
Northampton County Juvenile Detention Center
01.2015 - 04.2016
- Processed intakes by searching their person, completing risk assessments and logging all information into the computer system.
- Provide a structure for all residents by making daily schedules for groups, activities and visits.
- Monitored building access and identified all officials and employees before authorizing their entrance.
- Maintained accurate and detailed logs of all events that occurred during each shift.
- Processed and logged accurate and detailed incident reports.
- Delivered accurate verbal and written reports to both supervisors and administration.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
Project Team Specialist
Best Buy
04.2013 - 12.2014
- Merchandising- Making the store have a cleaner appearance, while making sure all new product was displayed and accessible to customers.
- Maintaining an alphabetical filing system to aid stores in keeping stores displays functional and up to date.
- Training new hires by giving them the tools to get the job done proficiently and in a timely manner.
- Developed relationships with store managers and employees, making our goal a team effort and helping them take pride in their store.
Back Office lead
Best Buy
08.2012 - 04.2013
- Counted and managed all daily deposits from stores registers.
- Assisted in hiring process by using KRONOS- sorting through all applicants and doing phone screens before setting up in person interviews.
- Maintaining all employee files.
- Step in for manager situations, when management was unavailable.
- Kept daily paperwork for all cash taken in though the business.
- Worked with Asset Protection to help deter and manage amount of shrink and/or fraud occurring in the store.
Customer Service Specialist
Best Buy
07.2010 - 08.2012
- Handled customer returns and exchanges in a timely manner, while assisting customers to find products for their needs.
- Answered calls on a daily basis addressing customer inquiries, solving problems and providing new product information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Maintained stock levels on the floor by organizing all returned product and deciding which could be set back on the floor and what had to be sent back to vendors.
Intern
Monroe County Correctional Facility
01.2012 - 05.2012
- Determined and assigned inmates to appropriate housing.
- Established healthy relationships and maintained professional boundaries with resident offenders in the institution.
- Conducted one on one interviews with both male and female offenders, to develop histories and establish background information.
- Assist in conduct hearings within the facility, as well as handling all formal requests from the inmates.
- Supervised phone calls made by inmates in the intake block.
Assistant manager
Champs Sports
04.2010 - 06.2010
- Assigned employees to specific duties to best meet the needs of the store.
- Answered questions regarding the store and its merchandise.
- Maintained records related to sales.
- Trained and served as a peer coach for new sales associates.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Assistant Manager
Bakers Shoes
04.2009 - 05.2010
- Participated in physical inventory counts.
- Designed displays to make the store experience interactive and engaging.
- Dedicated to continuously improving sales abilities and product knowledge.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Maintained cleanliness and presentation of stock room and production floor.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Training new hires and coaching employees with new strategies to reach daily/monthly goals.
Education
Bachelor of Arts - Concentration in Criminal Justice And Minor in Psychology
East Stroudsburg University
East Stroudsburg, PA2012
Skills
- Highly Organized
- Strong knowledge of area within Northampton County
- EMD certified
- AED/CPR certified
- Police and fire procedures
- Strong work ethic
- Problem-solving skills
- Attention to detail
- Computer-Aided Dispatch (CAD)
- Strong interpersonal skills
- Background in supervision and management
- Records maintenance
- Relationship development
Timeline
Emergency Dispatcher II
Lehigh Valley Health Network
10.2022 - Current
911 Dispatch Supervisor
Northampton County
12.2020 - 10.2022
911 Telecommunicator
Northampton County Emergency Management Services
10.2017 - 12.2020
Processing Technician
Northampton County Prison
04.2016 - 10.2017
Youth Care Worker
Northampton County Juvenile Detention Center
01.2015 - 04.2016
Project Team Specialist
Best Buy
04.2013 - 12.2014
Back Office lead
Best Buy
08.2012 - 04.2013
Intern
Monroe County Correctional Facility
01.2012 - 05.2012
Customer Service Specialist
Best Buy
07.2010 - 08.2012
Assistant manager
Champs Sports
04.2010 - 06.2010
Assistant Manager
Bakers Shoes
04.2009 - 05.2010
Bachelor of Arts - Concentration in Criminal Justice And Minor in Psychology
East Stroudsburg University
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