Shana Terry
Detroit,MI
Summary
Knowledgeable Dispatcher with solid track record in coordinating complex logistics and managing transportation schedules efficiently. Recognized for optimizing routes and reducing delivery times, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality.
Overview
14
14
years of professional experience
Work History
Lead Dispatcher
Great Lakes Transportation
Romulus, MI
01.2019 - Current
- Assisted in coordinating dispatch operations and schedules for efficient resource allocation.
- Communicated effectively with drivers to ensure timely deliveries and resolve issues.
- Monitored vehicle locations using GPS tracking systems for optimal route management.
- Maintained accurate logs of shipments and delivery statuses for operational efficiency.
Passenger Service Agent
Air Canada
Romulus, MI
08.2022 - 05.2023
- Coordinated passenger check-in processes to enhance efficiency and reduce wait times.
- Managed baggage handling operations, ensuring compliance with safety regulations and timely delivery.
- Trained new staff on customer service protocols and operational procedures for improved performance.
- Resolved passenger inquiries and complaints, maintaining high satisfaction levels through effective communication.
Lead Dispatcher
Detroit Auto Recovery
Detroit, MI
05.2012 - 09.2018
- Communicated with customers to provide delivery updates and resolution.
- Communicated effectively with drivers to ensure timely deliveries and resolve issues.
- Managed customer accounts and invoicing.
- Developed training materials for new hires, ensuring fast integration into the team''s established workflows.
Education
Bachelor of Arts - Culinary
The Art Institute
Current
Skills
- Highly organized
- Recipe creation and conversion
- Self motivated
- Highly organized
- Excellent customer service skills
- Fast learner
- Highly Dependable
- Excellent attention to detail
- Passionate
- Cake decorating
- Holiday baking
- Loss minimization
- Management
- French baking techniques
- Icings and fondant
Timeline
Passenger Service Agent
Air Canada
08.2022 - 05.2023
Lead Dispatcher
Great Lakes Transportation
01.2019 - Current
Lead Dispatcher
Detroit Auto Recovery
05.2012 - 09.2018
Bachelor of Arts - Culinary
The Art Institute