Natalia M. Walker
Titusville,FL
Summary
Skilled Dispatcher with 3+ years of experience in a fast-paced environment seeking an opportunity in a team-oriented company. Adept at coordinating scheduled and filed personnel to provide first class service to customers.
Overview
7
7
years of professional experience
Work History
Lead Dispatcher
Altman's Cooling and Heating
01.2023 - Current
- Use ServiceTitans daily to plan and manage the dispatch board for technicians based on parts scheduled and incoming service call locations.
- Schedule semi-annual and annual maintenance appointments.
- File warranty claims for installed parts and follow up on credits.
- File extended labor warranty claims through JB Warranties, Protection Plus and Climate Shield.
- Check in equipment and inventory daily.
- Order parts and materials for technicians to complete jobs.
- Scan documents and save in database to keep track of system installations.
Dispatcher
Able Air Inc.
06.2020 - 01.2023
- Monitored dispatch board and adjusted call priorities regularly based on callers needs.
- Answered customer requests with information about product availability, shipping information, and status updates.
- Supervised driver dispatching, route planning, and vehicle tracking for over 10 drivers.
- Utilized Wintac web portal to facilitate movement, planning, and scheduling.
- Sourced parts through vendors (Baker, Daikin, Gemaire, Carrier, Lennox, Trane).
Mobility Services Planner/Scheduler
LYNX
12.2018 - 06.2020
- Scheduled and confirmed appointments for eligible ADA customers who were unable to use the regular fixed route bus service because of a disability or other limitations.
- Provided accurate fixed route information utilizing LYNX schedule book, service area maps, trip planning tools, and schedule brochures over the phone, by email, fax, Internet and Language Line.
Designated Hitter
Walgreens Pharmacy
05.2017 - 12.2018
- Responded to telephone inquiries and provided information about prescription status, store hours, and pharmacy procedures.
- Helped pharmacy staff prepare medications and fill orders.
- Verified insurance benefits.
Education
Associate of Arts -
Eastern Florida State College
Cocoa, FL12.2021
Skills
- 3 years Scheduler and Dispatcher
- Self-reliant problem solver
- Highly self motivated
- Excellent interpersonal and communication skills
- Bilingual (Spanish)
Timeline
Lead Dispatcher
Altman's Cooling and Heating
01.2023 - Current
Dispatcher
Able Air Inc.
06.2020 - 01.2023
Mobility Services Planner/Scheduler
LYNX
12.2018 - 06.2020
Designated Hitter
Walgreens Pharmacy
05.2017 - 12.2018
Associate of Arts -
Eastern Florida State College
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