Melissa Chavarria
Houston,TX
Summary
To further my career in which I can utilize my 10+ years of experience and skills. Offering exceptional customer service, dependability and professionalism to employer and clients.
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
15
15
years of professional experience
Work History
Dispatcher/ Data Entry
Pappas Co.
08.2022 - Current
- Intake a high volume of calls, while providing excellent service.
- Create service tickets and schedule out to correct zone, and tech.
- Responsible for GP open ticket report, and closing weekly GP open tickets.
- Responsible for accounts payable, adding labor time to open tickets and converting ready to invoice.
- Dispatch out outside vendors.
- Assist with any field service and GP operations.
- Perform all clerical duties in hand.
Field Researcher
Michigan University
04.2023 - 09.2025
- Preform decentralized data collection tasks, complete production studies and administer standardized physical and cognitive assessments.
- Schedule all studies with informers and communicate with team-lead and product manager of weekly schedules.
- Maintain the security and confidentially of all data collection.
- Keep daily work logs and submit all data collection and work projection in a timely manner.
Airport Communicate Operator
City of Houston
02.2019 - 07.2019
- Provided a single point of contact for Operations, Security, Maintenance, and Customer Service.
- Responsible for communicating to Airside and Landside agents for irregularities.
- Update maintenance tracking system.
- Monitor both airside and airport activities.
- Worked in compliance with city, state and federal laws.
- Maintain daily logs of calls, irregularities, maintenance's service orders and 911 calls.
- Broadcast information to appropriate airport and tenant personnel regarding aircraft emergencies and hazardous conditions as specified in Airport Emergency procedures.
- Notify appropriate authorities of civil defense alerts.
- Perform other duties/ assignments assigned by supervisors.
Airport Coordinator
United Airlines/Continental Airlines
01.2011 - 01.2015
- Supervise employees and help delegate operations schedules to ensure proper work area coverage.
- Dispatched and managed the day-to-day fuel operations, assuring aircrafts had the amount needed for fuel before departure.
- Prepared and distributed international flight documentation before departure, while assuring its compliance with all US federal law and international immigration law.
- Performed weekly auditing and managed IAH financial HUB accounts.
- Responsible for IAH HUB ticketing inventory and bookkeeping.
Pilot Scheduler
United Airlines/Continental Airlines
01.2011 - 01.2015
- Responsible for scheduling pilots with open time.
- Assist pilots with trading or adding trips to their schedule.
- Reschedule all open time during irregular operations with compliance with FAR, company contract and labor agreements.
- Communicate with appropriate personnel on daily operation irregularities and adjustments.
- Supported a safe and on-time operational schedule.
- Responsible for adjusting and resolving all legalities and contractual obligations.
- Conducting a high volume of incoming calls and being the point of contact for pilots.
- Maintain daily logs of calls and irregularities.
- Trained new hires and provided one on one coaching.
- Assist pilots with scheduling their training assignments.
- Worked efficiently in a team environment to assure operation.
Education
Medical Billing and Administrative -
Texas School of Business
01-2002
Skills
- Attention to Detail
- Data Analysis
- Proficient Scheduler and Dispatcher
- 55 wpm
- EXCEL
- WORD
- Microsoft
- Bookkeeping
- Record analyst
- Administrative & Clerical experience
- Time management
- Organization Skills
- Conflict and Resolution experience
- Chain Operation
- High Quality Customer Service
- Bilingual
- Excellent Communication Skills
- Schedule management
- Service coordination
- Conflict resolution
- Multitasking and organization
Languages
Spanish
Full Professional
Timeline
Field Researcher
Michigan University
04.2023 - 09.2025
Dispatcher/ Data Entry
Pappas Co.
08.2022 - Current
Airport Communicate Operator
City of Houston
02.2019 - 07.2019
Airport Coordinator
United Airlines/Continental Airlines
01.2011 - 01.2015
Pilot Scheduler
United Airlines/Continental Airlines
01.2011 - 01.2015
Medical Billing and Administrative -
Texas School of Business
Personal Qualifications
Professionally trained with a broad range of skills in scheduling, dispatcher, office administration, airport operations and clerical work. Adaptable and ambitious with good problem solving and team working skills. Proven experience in handling operational support duties along with great ability to manage tier one duties.