Joseph Martin
Hahira,GA
Summary
Determined student with Psychology knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking. A highly motivated and organized individual with a passion for working under pressure is needed for a variety of positions in the organization. This individual is capable of working under the pressure of maintaining the company's brand and developing new strategies. In addition to being able to work independently, this individual also has the necessary skills to quickly master new procedures. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
20
20
years of professional experience
1
1
Certificate
1
1
Language
Work History
Emergency 911 Dispatcher
Lowndes county 911
11.2021 - 10.2023
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Provided pre-arrival instructions to callers in life threatening situations.
- Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Participated in drills designed to test emergency preparedness procedures; documented results for review.
- Advised supervisors on new methods for improving efficiency of operations within communications center.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Assisted departments with special requests for assistance and BOLOs.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Compiled statistical data related to 911 calls received such as response times and types of calls handled.
- Dispatched police officers and emergency personnel to calls for service.
- Used radio, telephone and computer system to update first responders with new information.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
Overnight Supervisor
CVS Pharmacy
05.2021 - 11.2021
- Improved store efficiency by effectively managing and delegating tasks to overnight team members.
- Maintained a clean and organized store environment with diligent oversight of nightly cleaning procedures.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Boosted customer satisfaction by promptly addressing concerns and resolving issues during overnight shifts.
- Ensured product availability by overseeing accurate inventory counts and timely restocking efforts.
- Collaborated with the management team to develop strategies to continuously improve in-store operations.
- Increased sales opportunities by creating visually appealing merchandise displays on the sales floor during overnight hours.
General Merchandise Team Member
Target
07.2008 - 04.2021
- Followed production orders and company standards to exceed quality scores on consistent basis.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Monitored expiration dates on food items for freshness assurance.
- Developed positive customer relationships through friendly greeting and excellent service.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Monitored and supported proper electronic shelf label signage.
- Operated hoists and heavy tools to move and attach parts.
- Initiated inventory control measures to sustain stock levels.
- Received, processed, and stocked merchandise in accordance with store policies.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Answered phone calls regarding inquiries about products or services.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
Education
Some College (No Degree) - Psychology
Southern New Hampshire University
Manchester, NHHigh School Diploma -
Cook High School
Adel, GA05.2005
Skills
- Credit (2 years)
- Forecasts (3 years)
- Microsoft Office (5 years)
- Writing Skills
- Presentation Skills (10 years)
- Research
- Microsoft Powerpoint (2 years)
- Pricing
- Event Planning (1 year)
- Hotel experience (3 years)
- Driving
- Negotiation
- Strategic Planning
- Administrative Experience
- Budgeting
- Google Docs
- Customer service
- Windows
- Supervising experience
- Retail management (5 years)
- Human Resources
- Office experience
- Microsoft Excel (1 year)
- Merchandising (10 years)
- Typing (3 years)
- Cash handling
- Communication skills
- Computer literacy
- Organizational skills
- Planograms (10 years)
- Dispatching (2 years)
- Multi-line phone systems (2 years)
- Microsoft Word
- Analytics
- Information Gathering and Relay
- Computer-Based Dispatch Systems
- Map Reading Abilities
- Active Listening
- Emergency Medical Instruction
- Police Department Procedures
- Crisis Management
- Basic Life Support Knowledge
- EMS Dispatch
- Data Entry
- Teamwork and Collaboration
- Basic Life Support Understanding
- Call Management
- Police and Fire Procedures
- Attention to Detail
- Emotional Intelligence
- Interpersonal Skills
- Telephone Etiquette
- Empathy and Compassion
- Time Management
- Conflict Resolution
- Typing Speed
- Stress Tolerance
- Public Safety Awareness
- Emergency Response Procedures
- CPR and First Aid
- Documentation and Reporting
- 911 System Information Databases
- Call Routing
- Radio Frequencies Monitoring
- Basic Life Support BLS
- NCIC Database
- Information Security
- Emergency Medical Dispatch (EMD)
- Unit Dispatch
- Communications Training Officer
- Team Leadership
- Emergency Police Dispatcher Certification
- Materials knowledge
- Safety Regulations
- Space Optimization
- Cross-Functional Teamwork
- Sales Data Analysis
- Project management experience
- Creativity and Innovation
- Team collaboration abilities
- Visual Merchandising Proficiency
- Strong Communication Skills
- Customer Behavior Insights
- Planogram Design Expertise
- Product Placement Knowledge
- Retail Store Layouts
- Stock replenishment
- Retail sales professional
- Product inventory counts
Certification
- CPR Certification
- Peer Support Counselor
- Driver's License
Additional Information
Skills - Computers skills: Microsoft Office, Excel, PowerPoint, and Access - Communication: writing clearly and concisely, speaks effectively, listens attentively, open to express ideas, negotiates/resolves differences, provides feedback, provides well thought out solutions, gathers appropriate information, confidently speaks in public - Interpersonal skills: works well with others, sensitive, supportive, motivates others, shares credit, counsels, cooperates, delegates effectively, represents others, accepts responsibility - Research and Planning: forecasts/ predicts, creates ideas, identifies problems, meet goals, identifies resources, gathers information, solve problems, analyzes issues, develop strategies - Organizational skills: handles details, coordinates task, punctual, manages projects effectively, meet deadlines, set goals, multitask - Management skills: lead groups, teaches/train/instructs, counsels/coaches, manage conflict, delegates responsibility, makes decisions, direct others, enforces policies, takes charge - Call taking and radio dispatching
Affiliations
- Caretaker
- Volunteers in community events
Accomplishments
- employee of the month (target)
- employee of the year (target)
- Highest speed in call taking (911)
- Trained and mentored employees.
- Supervised team of 5 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
HybridRemoteOn-SiteImportant To Me
401k matchWork from home optionPaid time offWork-life balanceCareer advancementTeam Building / Company RetreatsPaid sick leaveHealthcare benefitsFlexible work hoursPersonal development programsTimeline
Emergency 911 Dispatcher
Lowndes county 911
11.2021 - 10.2023
Overnight Supervisor
CVS Pharmacy
05.2021 - 11.2021
General Merchandise Team Member
Target
07.2008 - 04.2021
Some College (No Degree) - Psychology
Southern New Hampshire University
High School Diploma -
Cook High School
- CPR Certification
- Peer Support Counselor
- Driver's License
Quote
I believe you have to be willing to be misunderstood if you're going to innovate.
Jeff Bezos
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