Deborah Wilcox
Valdosta,GA
Summary
Lieutenant with 23 years of Dispatch and Supervisor experience. Skilled at motivating, coaching and developing high-performance employees. Team member with a track record of dependability and high-quality work. Dedicated to improving employee performance, achieving team goals, and completing projects consistently and on time. Team player with a record of adhering to organizational policies and procedures. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the 911 dispatch procedures.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lieutenant
Lowndes County 911
05.2003 - Current
- Oversees a team to ensure proper handling of emergency and non-emergency calls for Lowndes and Echols Counties
- Responsible for team morale and welfare
- Develops monthly training for team and ensures training goals are met
- Attends quarterly staff meetings
- Enforces compliance with all policies and procedures
- Handles complaints from the public and responders
- Administers progressive discipline, as needed
- Completes reports and maintains files, logs and records
- Sets team goals and submits budget requests
- Inspects equipment for proper operation and reports malfunctions to appropriate personnel
- Stays proficient in all positions and dispatches calls in a timely manner
- Takes whatever reasonable, lawful and immediate action required to handle emergency and unusual circumstances
- In the absence of the Director, is in charge of the Center
Telecommunications Specialist
Lowndes County 911
03.2002 - 05.2003
- Fielded emergency, non-emergency and administrative calls
- Prioritized calls and made determination of response requirements
- Performed Emergency Medical Dispatching
- Completed required training
- Dispatched Fire, EMS and Law Enforcement for Lowndes and Echols Counties
- Provided guidance to callers until emergency personnel arrived
- Assisted in team training, as needed
Telecommunications Operator
Lowndes County 911
08.2001 - 03.2002
- Fielded emergency non-emergency and administrative calls
- Prioritized calls and made determination of response requirements
- Dispatched Fire, Small Law, and EMS for Lowndes and Echols Counties
- Received and transmitted radio and telephone communications to and from units operating in the field
- Performed queries, entries and removal of GCIC/NCIC records
Education
Bachelor of Science - Emergency Management
Jacksonville State University
Jacksonville, AL12-2008
Skills
Planning, organizing, decision making and problem solving
Decision making in high pressure or emergency situations
Interpersonal relations
Multi-tasking
Oral and written communications
Knowledge of emergency communications principles and practices
Certification
Basic Communications Officer
EMD/CPR certified
GCIC Security and Awareness
CJIS Network Operator
Hiring Right for 911 - Profile Evaluations 2024
Supervision Levels 1, 2 and 3 - GPSTC 2023
Basic CISM Team Development - Georgia Critical Incident Stress Foundation 2015
Core Management Skills- University of Georgia 2005
Timeline
Lieutenant
Lowndes County 911
05.2003 - Current
Telecommunications Specialist
Lowndes County 911
03.2002 - 05.2003
Telecommunications Operator
Lowndes County 911
08.2001 - 03.2002
Basic Communications Officer
EMD/CPR certified
GCIC Security and Awareness
CJIS Network Operator
Hiring Right for 911 - Profile Evaluations 2024
Supervision Levels 1, 2 and 3 - GPSTC 2023
Basic CISM Team Development - Georgia Critical Incident Stress Foundation 2015
Core Management Skills- University of Georgia 2005
Bachelor of Science - Emergency Management
Jacksonville State University
Similar Profiles
Joseph MartinJoseph Martin
Emergency 911 Dispatcher at Lowndes county 911Emergency 911 Dispatcher at Lowndes county 911
Brittainy MillerBrittainy Miller
Correctional Officer at Lowndes County Sheriffs DepartmentCorrectional Officer at Lowndes County Sheriffs Department
Stephanie Welch FinglemanStephanie Welch Fingleman
Teacher at Lowndes County SchoolsTeacher at Lowndes County Schools